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jtfriel7
Contributor I
April 20, 2019
Answered

Sonos one - Nest Hello integration questions

Does Sonos one integrate with Nest Hello? As in, does the Sonos One speaker sound a chime when someone presses the smart doorbell at home? Searched around, could not find anything conclusive. This should absolutely be a supported api/feature of the integration and I am looking to get more clarity ASAP on planning some smart home purchases.

Any advise is appreciated!
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    eztorilAnswer
    Lyricist I
    December 28, 2020

    Hi again,

    FYI, I solved my problem with help from Google helpdesk.

    We concluded together that every setting was indeed correctly setup, like the ‘Visitor announcement’ turned on, ‘Notification/Partner services’ turned on in the Assistant settings, in “Your data in the Assistant” - ‘Web & App Activity’ turned on incl. the check-boxes, etc. 

    These settings were all turned off and then on again in order to re-apply the settings, but no luck yet (even though it was perhaps good to re-apply it)

    The thing that finally resolved my issue was to perform a factory reset of my Sonos One speaker (i.e. long-press ‘infinity’ button while re-inserting the power cable) and re-activate the Google Assistant link to Google Assistant. I double-checked the link to Google by asking “OK Google, what’s my name” and the reply was indeed my name, Martin.

    After that check, I pressed the door bell button and the Sonos One said “It is someone on the front door”. :-)

    Hope this helps others having similar problem.

    BR Martin

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    stephens79526
    Lyricist II
    April 5, 2020

    I don’t actually know if it is a port problem. I was guessing it was just that they weren’t being opened and closed properly, not that the ports were closed. Sorry I can’t help. 

     

    Anyone know if this issue would be resolved in the new S2 software? 

     

    Larswa
    Lyricist I
    May 8, 2020

    Hey Sonos!  We need to get this sorted. Please prioritize.

    stephens79526
    Lyricist II
    May 8, 2020

    Sounds like a new major update is coming soon. I’d like to request Sonos put this into that release.

     

    I have been telling others that Ring is the way to go because it has this functionality.

      ericworships
      Lyricist I
      May 31, 2020

      Sonos, please complete this integration.

      Ravica3
      Chromatic Producer I
      June 1, 2020

      Ok... I've been away from the community for a while and just now seeing this. I will double check all my settings and once I'm off work today I test my Nest again.

      I'm surprised people are still having issues while I'm not.

       

      I'll post soon with a follow-up.

      Ravica3
      Chromatic Producer I
      June 1, 2020

      Something interesting happened when I got home. 

      I have a Sonos Beam and 4 Sonos One's 2 of which are surrounds so they don't count. When I ring the Nest Hello only the Beam announces the visitor and the other 2 One's sit silently.  I'm going to play with this some more later. 

      I have a lot of GA devices I need to disable first. 

      Will report back. 

      rutroh
      Lyricist I
      June 21, 2020

      I’ve followed all the directions and cannot get sonos speakers to notify me when my nest doorbell is rung. 

      Webby75
      Lyricist I
      December 1, 2020

      Hi all - I’m new to this community so please let me know if I need to publish this question elsewhere.

      what was the update on the thread above? I’m looking to install Nest door video and wanted to play the door chime through the Sonos speakers. Do this now work via S2 Sonos products?

       

       Thanks!

      mvds
      Lyricist I
      December 12, 2020

      Hey,

      I have the same problem. I can't manage to connect the nest hello to the sonos beam. Does anyone know the solution for this?

      Ravica3
      Chromatic Producer I
      December 21, 2020

      Hi all - I’m new to this community so please let me know if I need to publish this question elsewhere.

      what was the update on the thread above? I’m looking to install Nest door video and wanted to play the door chime through the Sonos speakers. Do this now work via S2 Sonos products?

       

       Thanks!

      This is not a feature of the Sonos app itself but a Google Assistant feature. I'm not sure if Nest Hello is compatible with Alexa. I only use Google Assistant.There is no place to add this in the Sonos S1 or S2 app.

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