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iAmSimon
Contributor I
April 30, 2019
Question

IFTTT - Error accessing the service

When I want to add IFTTT to Sonos I get the error message: Error accessing the service. It won't load the rooms.

What I already tried :
- Set IFTTT-Sonos on my android phone, also the same problem
- Disconnect Sonos and IFTTT and enable it again

On the webpage the https://ifttt.com/activity/service/sonos I can see the service is connected.

Can anyone help me?
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      29 replies

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      Andrew Rowland
      Lyricist II
      September 18, 2019
      Either way, I'm not very excited that both the Sonos service and the IFTTT one and the Alexa one all rely on remote cloud services. This leaves me at the mercy of their availability and quality and their ethical choices about the data. I'm heading "local" 🙂
      controlav
      controlav
      Lead Maestro
      September 18, 2019

      Either way, I'm not very excited that both the Sonos service and the IFTTT one and the Alexa one all rely on remote cloud services.

      Um, Alexa requires the cloud to work for everything. There is no "local" solution for Alexa. (Lots for Sonos though).
      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Philiptome
      Lyricist II
      October 10, 2019
      I have been having this same issue, pretty much any applet that manipulates what my system plays, is failing. When editing perviously working applets, like where to play or what room I see 'Loading...' and then a link below says:
      "Select room. The group containing this room will pause playback. Sonos seems to be down right now. Try again "

      I have reset the settings several times in the past few days. anyone have a solution?
      CodeMunky
      Contributor I
      October 15, 2019

      Same problem here.  Setup a new applet at the weekend (Alexa->Sonos), eveything worked fine.  Logged into IFTTT to amend an applet today and the drop-down of Sonos rooms  just says “Loading...” and a big red banner at the top of the page says: “Error accessing the service”.  @Philiptome, when you say you’re reset the settings, I assume you mean re-entered your Sonos accont details into the IFTTT Sono service screen. Is that right and does this fix it for you (albeit temporarily)?

       

        Philiptome
        Lyricist II
        October 15, 2019

        Yes, reentered account details in to the IFTTT Sonos Service.   It did not really help.  I am finding that the service seems to come and go.  The service works some of the time, and other times I see errors (seen when looking at activity).  2 hours ago I see errors when triggering a play command (and I see error in activity).  While, I just now triggered an applet to start a play list, and it worked.  So it seems to me that this is a hit and mis service right now.

        controlav
        controlav
        Lead Maestro
        October 15, 2019

        Unfortunately the Sonos IFTT service is not included in the status.sonos.com page so its hard to see the status.

        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        larrybradshaw
        Avid Contributor I
        November 11, 2019

        This is happening to me also and can’t figure out how to resolve.

        John B
        November 11, 2019

        This is happening to me also and can’t figure out how to resolve.

        I have found that playing an existing trigger often seems to unblock the thing and I can then add a new trigger.

        Hawkwind
        Contributor I
        November 28, 2019

        Same for me, existing trigger won't reconnect and I can't set up a new trigger.

        Edit: I have had to completely remove Sonos from my ifttt account and then relink Sonos account back to ifttt and it is now connecting to my Sonos.

        Niffty
        Lyricist III
        February 10, 2020

        Hi have this problem, I originally setup play Sonos when arriving home on ifttt, originally it was working. Now for some reason it has stopped, tried setting up applet play only if not arriving home late and wouldn’t work. Wasn’t allowing me to select play lists, stayed greyed out. I disconnected Sonos from ifttt and then reconnected, this then allowed me to select playlists but won’t work at all even though everything connected and selected fine.  Any suggestions please.

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