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iAmSimon
Contributor I
April 30, 2019
Question

IFTTT - Error accessing the service

When I want to add IFTTT to Sonos I get the error message: Error accessing the service. It won't load the rooms.

What I already tried :
- Set IFTTT-Sonos on my android phone, also the same problem
- Disconnect Sonos and IFTTT and enable it again

On the webpage the https://ifttt.com/activity/service/sonos I can see the service is connected.

Can anyone help me?
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      29 replies

      Big_Ken
      Lyricist III
      September 3, 2019
      Did anyone work this out, I cant get IFTTT to see rooms or playlists. Just says 'Loading...'
        controlav
        controlav
        Lead Maestro
        September 4, 2019
        Your screenshot talks about Google? Don't do that, use the Sonos IFTTT support instead.

        What exactly is the scenario you are trying?
        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Big_Ken
        Lyricist III
        September 4, 2019
        I didn’t put a screenshot onto the post.
        I go into IFTTT, select SONOS, select ‘Start SONOS when I come home’ , select location, offers me California, put in my location, go to ‘What favourite do you want to play’ I get ‘Loading...’, under ‘Where do you want to play’, I get ... you guessed it...’Loading...’, the point connecting to this post was the fact the user was unable to load rooms.
        controlav
        controlav
        Lead Maestro
        September 5, 2019
        Big_Ken are you reasonably up-to-date on your Sonos system? The Sonos Cloud API (that IFTTT relies on) needs at least 9.something for Cloud support.
        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
        Big_Ken
        Lyricist III
        September 5, 2019
        Yep, 10.3.3 current version on iPad, iPhone and Samsung.
        Andrew Rowland
        Lyricist II
        September 17, 2019
        I am experiencing the same thing today. Was this resolved at all?
        billda77
        Lyricist I
        September 17, 2019
        I'm also having this issue - I can't connect Sonos to IFTTT. Sonos system is up-to-date...
        TobyA
        Lyricist II
        September 17, 2019
        Same here. IFTTT suddey can't connect to Sonos. It's been working perfectly before running routines, etc.
        trsands
        Lyricist I
        September 17, 2019
        I visited my IFTTT app and found that my Sonos connection wasn't working. I deleted it and attempted to connect several times and received the same error as the poster, "Error accessing the service."

        I am hoping for at least a confirmation from Sonos that they know that it isn't working right now.
        Big_Ken
        Lyricist III
        September 17, 2019
        Mine sprang into action a couple of days later, but just gone back into IFTTT and all the options have disappeared again. So it's not working again. Not sure if this is a Sonos problem or IFTTT.
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