Contributor I

Apple itunes AirPlay stopped working with Sonos One

17 replies
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AirPlay suddenly can't connect to my two Sonos One anymore. Music via Sonos library works fine, so does radio via TuneIn. Restarted both iPhone and speakers to no effect.

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Ken_Griffiths

majoma,

You are the second person to have reported this issue recently on this forum and I have seen one other report in another forum. I’m wondering if it’s a particular model of iPhone ... do you have another (different) controller you can perhaps try?

M

majomaAuthor

Contributor I

Hi Ken, thanks again. Where do I find that particular screen? Can't find it in my Sonos App. I use iphone 7 and iPad Pro.Both have the same issue. In the Sonos app looking at the AirPlay setting I can see that the listed compatible speakers are displayed in grey. Should that be the case?

Ken_Griffiths

It’s in the Apple HomeKit App (not Sonos App) where you normally register the sonos speaker as an 'accessory' for use with Siri voice and home control... it’s just there is an authority there to use the speaker on the network... I’m thinking it may interfere with Airplay if you have not enabled it’s use on the network.

See attached screenshot of where to find it.

M

majomaAuthor

Contributor I

I am not using Siri or voice control. Btw when I open the HomeKit it kicks the phone off the network...If I try to add a device it's asking for an 8 digit code or to scan a particular image that is not displayed on the speakers...

Ken_Griffiths

I am not using Siri or voice control. Btw when I open the HomeKit it kicks the phone off the network...If I try to add a device it's asking for an 8 digit code or to scan a particular image that is not displayed on the speakers...

Yes that’s correct, see the help and tips section in the Sonos App. I’m guessing here though that the Airplay speaker needs authorising on the network and it’s the only area where iOS asks for that permission.

I

iamjeff

Lyricist I

I have had similar problems with my iPhone for the last month or two. In my case, I'll suddenly be unable to connect to the speakers over Airplay2, even though I can still connect to them from my computer, or on the phone with the Sonos app. Resetting network settings as described above does solve the issue (temporarily) for me -- once I re-join the wifi network, I can then connect fine via Airplay2. However, the fix isn't permanent for me, it lasts sometimes a few days, or a few weeks, and I've done it about 4-5 times already... I don't have any other Airplay devices, so I'm not sure if it's a Sonos issue or an iOS issue.

Smilja

I have had similar problems with my iPhone for the last month or two. In my case, I'll suddenly be unable to connect to the speakers over Airplay2, even though I can still connect to them from my computer, or on the phone with the Sonos app. Resetting network settings as described above does solve the issue (temporarily) for me -- once I re-join the wifi network, I can then connect fine via Airplay2. However, the fix isn't permanent for me, it lasts sometimes a few days, or a few weeks, and I've done it about 4-5 times already... I don't have any other Airplay devices, so I'm not sure if it's a Sonos issue or an iOS issue.

Make sure the so called Wi-Fi Assist is turned off. Might be it's interfering here.

https://support.apple.com/en-us/HT205296

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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