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majoma
Contributor I
October 30, 2018

Apple itunes AirPlay stopped working with Sonos One

AirPlay suddenly can't connect to my two Sonos One anymore. Music via Sonos library works fine, so does radio via TuneIn. Restarted both iPhone and speakers to no effect.
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    17 replies

    Smilja
    Smilja
    October 30, 2018
    Are iOS (12.0.1) and macOS (Mojave; 10.14) respectively up to date?
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    majomaAuthor
    Contributor I
    October 30, 2018
    Yes, both on latest version.
    Airgetlam
    Airgetlam
    October 30, 2018
    Not nitpicking, just trying to be amusing, but iOS 12.1 was just released.

    Pretty sure that's not your issue, since you're running 12.0.1. I'd at least try a reboot of the router, as an offhand chance, but I don't hold a lot of hope there. What I would recommend after that is that you submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
    Bruce
    Smilja
    Smilja
    October 30, 2018
    Not nitpicking, just trying to be amusing, but iOS 12.1 was just released.
    Thanks, Bruce. Didn't know that an update is pending. 🙂
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    majomaAuthor
    Contributor I
    October 30, 2018
    Diagnostic reference 203378108
    Airgetlam
    Airgetlam
    October 30, 2018
    Laugh. No worries. Was released about 3 hours ago. I happen to be watching the Apple video of the release (new MacBook AIr, iPad Pros) right now, which is why it's on my mind. :)

    Edit: Oh, a new Mac Mini as well.
    Bruce
    majomaAuthor
    Contributor I
    October 31, 2018
    Updated to version 12.1. still no change. IPad has the same issue, Sonos app works, airplay can see the Sonos speakers but can't connect.
    Ken_Griffiths
    Ken_Griffiths
    October 31, 2018
    A few things to perhaps quickly try...

    Step 1
    Open the Home app on your iOS device.
    On your iOS device, tap  in the upper-left corner, tap Home Settings, then tap your Home.
    Under Speakers, Allow Speaker Access then choose option 'Anyone On the Same Network'.

    Step 2
    Reset network settings and then recreate a new wireless/wifi connection to your LAN

    Step 3
    Reboot the main router and also power off/on the sonos speaker
    majomaAuthor
    Contributor I
    October 31, 2018
    Thanks for the suggestions. It is a dedicated network. Nobody else has access. Did the reboot of both - no effect. Network reset did not help either.
    Ken_Griffiths
    Ken_Griffiths
    October 31, 2018
    Thanks for the suggestions. It is a dedicated network. Nobody else has access. Did the reboot of both - no effect. Network reset did not help either.This is the setting i was referring to in the HomeKit App (see screenshot) ... can you just clarify again please, if you have checked that setting?
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