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Contributor I
July 14, 2016
Answered

Samsung Smart TV Remote

We bought the Samsung 55" UHD curved LED Smart TV on Amazon Prime Day July 12, 2016 but its smart remote won't control my Playbar's sound. I'm using the Optical jack on the TV and can hear good sound from the Playbar, but can't control the volume. I used the Sonos Settings --> Remote Control Setup to no avail... The remote seems to use IR.

Any ideas would be appreciated since both are 2016 models.
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Ryan S
Ryan SAnswer
Retired Sonos Staff
December 22, 2016
We've created an FAQ on our support site to include directions for using the Samsung Smart Remotes with Sonos. If you have any questions or trouble, please follow the steps here.
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59 replies

Lyricist III
July 14, 2016
This is the remote I use.
July 14, 2016
The only answer I can think of is that it is doing it through the TV. Perhaps this is an alternative to the IR blaster and explains why the newer Samsung TVs don't have one of those. I am speculating, but seems to be backed up by this article.

http://www.cnet.com/news/samsung-touts-smart-tv-remote-that-can-control-all-your-devices/
Ryan S
Retired Sonos Staff
August 29, 2016
Hi Boomieliscious and Siggen, I just wanted to check in and see if you were able to get that remote working?

It looks like the remote may be Bluetooth for volume commands, but the TV might have an IR output you can hook up a blaster to. Let us know as we'd love to have the details here for the community to see.
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Lyricist I
September 3, 2016
I'm an AV installer who has gone around and around on this. I can get the Samsung remote (no IR blaster on the KU or KS series) to control a set top box (Time Warner and Comcast), but not a Sonos Playbar. Would love to come up with a solution. It's tough telling my customers that they have to use the cable remote for volume and TV remote for streaming services.
Trending Lyricist I
September 14, 2016
Ok, so lets be very clear here.

I have a similar TV with the same remote (UA55KS7500)

This remote will use RF/Bluetooth? to control the TV and IR to power the TV AND it can control other devices like cable box via IR from the remote. There is definitely a IR blaster in the remote. I dont know if there is also a blaster in the TV. It will also control a Amazon FireTV (I did not need to do any pairing)

So it looks like Sonos is not recognizing the IR blast and need to add the codes for the Samsung TM1680A remote.

Please
Lyricist I
September 18, 2016
Please!! My wife wants me to return the playbar asap because she's not willing to deal with this problem.
Lyricist I
September 19, 2016
I'm also running into the same issue with the Samsung 65" UHD KS8000 TV 😕
Ryan S
Retired Sonos Staff
September 19, 2016
Hey guys, we've done some testing and found something that should work for those TVs. The PLAYBAR, as you know can receive any IR commands and learn those to control volume up and down. The real trick here is that those smart remotes are rarely sending IR commands. They only activate when the remote is set to control something without control via HDMI or BlueTooth

In the TVs setup window, go to Universal Remote and add a new Home Theater System. Choose JVC. Finally, select Optical for the connection type. This will turn on the IR blaster for that remote.

Then go to your Sonos app and under Settings > Room Settings > (Name of your PLAYBAR) > TV setup you can add a remote and configure that smart remote to work with Sonos.

Let us know how it goes.
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Airgetlam
September 19, 2016
Ryan,

How about making that it's own thread, and a sticky one? 🙂
Bruce
Ryan S
Retired Sonos Staff
September 19, 2016
Ryan,

How about making that it's own thread, and a sticky one? :)


Wanted to make sure we had a bit of confirmation that it's working on other systems outside just our lab. We'll likely be updating the FAQ posted above with the details soon.
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