Contributor I

Answered

Samsung Smart TV Remote

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We bought the Samsung 55" UHD curved LED Smart TV on Amazon Prime Day July 12, 2016 but its smart remote won't control my Playbar's sound. I'm using the Optical jack on the TV and can hear good sound from the Playbar, but can't control the volume. I used the Sonos Settings --> Remote Control Setup to no avail... The remote seems to use IR.

Any ideas would be appreciated since both are 2016 models.

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Ryan SAnswer

Retired Sonos Staff

We've created an FAQ on our support site to include directions for using the Samsung Smart Remotes with Sonos. If you have any questions or trouble, please follow the steps here.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

J

John B

Please see following:

https://sonos.custhelp.com/app/answers/detail/a_id/2424/~/configure-sonos-playbar-with-samsung-smart-remotes

S

Siggen

Lyricist III

My 2016 Samsung remote is IR. I have the same problem. I can get all the buttons on the remote to work with Playbar except the volume button...

J

John B

Hang on a moment. Are we talking about a standard button-press IR remote for a Samsung Smart TV, or the Samsung "Smart Remote", which is RF?

@Siggen - what exactly have you got to work on the Playbar from your remote besides the volume? What else is there?

S

Siggen

Lyricist III

This not a touch remote. It is the new Samsung TM1680A remote with press buttons. Works fine with Apple TV. I can control the volume on the Playbar with the channel button and the other buttons on the remote. The only button that will not work is the volume button.

J

John B

OK thanks for clarification. We are used to queries about why Samsung RF remotes don't work with Playbar, so maybe jump to that. So you are saying the Playbar will recognise and learn signals from the remote for any buttons... except the volume buttons themselves?

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Siggen

Lyricist III

@John B: That's correct. Playbar will not recognize signals from the volume buttons. I borrowed another similar remote, same issue.

J

John B

That's weird - does begin to look like an outright incompatibility issue. I have no suggestions to get round that (other than the unsatisfactory one of using a couple of the other buttons). Maybe this is one for a Sonos staff member to pick up.....

J

John B

Although.... could the instructions in the Playbar setup guide for programming an unused device key and locking in the new volume controls help here?

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BoomielisciousAuthor

Contributor I

Thanks for all the input. Could it be that the Amazon Samsung UN55KU6600 be too new for Sonos to provide codes for?

When I called Samsung support, the woman said she did NOT recognize that model #!!!!

Perhaps because it's sold exclusively by Amazon, I am out of luck - and add in the fact that the Samsung remote uses RF instead of IR...

BTW - is there a device that converts RF to IR available?

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Siggen

Lyricist III

Found this info by Samsung and now I'm really confused.

"All the buttons on the remote send Bluetooth commands except the POWER button. The power button sends an IR command. If your remote does not have line-of-sight with your TV the power command will not be received. This also means that the POWER button will power on the TV even if the remote is not paired with the TV.

I still can control Playbar volume with the other buttons on the remote. I tried to set up the playbar with the "configure remote"- on the TV. Could this have something to do with it? How can some buttons control the Playbar if the remote is sending Bluetooth commands?

http://www.samsung.com/us/support/answer/ANS00048822/

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