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Ryan S Community Manager

Update News Sonos Welcomes the Google Assistant

Sonos Welcomes the Google Assistant

Sonos 10.2 brings the Google Assistant to Sonos. Your Sonos One and Sonos Beam, once updated, will have the Google Assistant built-in, bringing a new voice to your home. With this update, you can now link your Google Assistant enabled devices to control Sonos hands free with the Google Assistant....

Welcome / Announcements
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1 month ago
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hearnp Contributor I

Sonos One with Alexa. Does NOT work in Canada????
Answered

I purchased a new Sonos One with Alexa today and went through the normal setup... then I find out that Alexa on Sonos does not work in Canada..... this sucks.

Getting started / Setting up Sonos
442 2
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1 year ago
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ddavidson5647 Contributor I

Sonos controller problem on iOS 9.3.5

I have my Sonos controller on several iOS devices but after the most recent Sonos update I cannot start the Sonos Controller on my iPad with iOS 9.3.5. (it's an older iPad and iOS 9.3.5 is the most recent iOS for that device). I can start Sonos controller on my iPhone iOS 11.0.3 and then the iPad wi...

Life with Sonos / Controllers & software
17353 130
4 months ago
Ryan S Community Manager

Sonos Version 8.4 - Inbox and Alexa for Canada

Introducing the Sonos app inbox We’ve improved the ability to update you all with the most important information and get it right at your fingertips. Located within the More menu of your mobile controllers, the inbox makes all updates and messages easily accessible from within the app. To see if...

Welcome / Announcements
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1 year ago
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blackcows Contributor III

Sonos in an RV?
Question

I have a horse trailer that has a living quarters, basically a RV on the front end with a place for horses on the back end. I have a Sonos system in my house and have for years, it's been carefree and easy to use but obviously it's in a stable environment always connect to the same wifi. What the...

Getting started / Setting up Sonos
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1 year ago
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Tao Yang Contributor I

Sonos support for SMB 2.0 protocol

Hi, Recently I have turned off SMB 1.0 on my Windows 10 as per Microsoft's recommendation (https://blogs.technet.microsoft.com/filecab/2016/09/16/stop-using-smb1/). However, after I've disabled SMB 1.0, the Sonos application stopped working on that Win10 machine (not able to connect to local drives...

Getting started / Setting up Sonos
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10 months ago
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Rmail Contributor I

Sonos keeps dropping out

Though our wifi (via Google Wifi) is working fine on everything else, Sonos seems to keep losing signal, dropping connection to Radio or Deezer, losing speakers altogether, suddenly stopping mid-song - and so on. It hasn't always done it but it's been getting worse recently. Diagnostic no: 1863954...

Advanced & troubleshooting / Troubleshooting
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9 months ago
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KER Trending Lyricist I

Sonos Grandfather or Hardware Trade-in Programs

Back in April, Sonos sent out its official AirPlay 2 support e-mail. I headed straight to the blog post to confirm the rumors about having to buy new speakers to get what I've wanted since I purchased my $2,000 Sonos theater sound system less than 2 years ago (PlayBar, Sub, & set of Play:1s). Alas,...

Life with Sonos / Wireless speakers
5053 45
1 year ago
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myrndyck Contributor I

Sonos upgrade now music dropping when iPhone sleeps
Answered

Hi, I have an iPhone 7 running the latest iOS 11.4.1, and just updated the sonos app. Now whenever my phone goes to sleep, the music from my iPhone library stops playing. Tried sonos e support, no resolution. Tried phone support, same result. I have a sonos play1 and 5 with a bridge. Have never had...

Advanced & troubleshooting / Troubleshooting
19031 125
16 days ago
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Michael Falletta JR Contributor I

Sonos app skips to next song before the current one has finished playing

I just got this system set up and have only noticed one issue. I have the Play 3's and they are connected with the bridge. When I'm listening to music using the Sonos app i've noticed that before a song fully finishes it skips to the next song. I can't seem figure out wants going on. I'm guessing it...

Advanced & troubleshooting / Troubleshooting
63612 417
1 month ago
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eddieanthony Contributor I

Sonos and HomePod latency issue with AirPlay 2
Answered

I was extremely excited to update my Sonos system today after I read that the new 9.0 update was bringing AirPlay to Sonos finally! I currently own two Ones, two Play:1s, a Playbar, a Sub, and three HomePods. This update meant I could finally use my HomePods and Sonos system as one, cohesive exper...

Advanced & troubleshooting / Troubleshooting
20901 49
3 months ago
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Dirk123 Contributor I

Sonos control shuts down Logitech Harmony Activity
Answered

I experience following bug related to Sonos. How to reproduce : I have a Sonos Connect hooked to hifi system (yamaha amp). When these are active in an activity to play Sonos Connect sound on the hifi, and then I group this Connect to an other Sonos player (I have Play:3 and I use Sonos desktop app...

Advanced & troubleshooting / Troubleshooting
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3 months ago
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Addictweb Contributor I

Sonos sound dipping (Google Home related)
Answered

Hi All, recently my Sonos beam has started to dip (almost mute) it’s sound at random. I have a Google Home but I am in a country where Sonos app tells me that Google is not yet supported so I can’t get to any settings relating to this, Nor have I enabled it. The sound dips whenever I say “Ok Googl...

Voice control and smart home / Google Assistant and Sonos
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4 months ago
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robertberkey Contributor I

Sonos not playing Alexa music
Answered

I've had the Sonos One for a couple of weeks and it was working fine up until yesterday. The music plays fine through sonos app but is not playing correctly through the speaker upon command. For example, if I ask Alexa "to play Lithium on SiriusXM" she responds "Lithium from SiriusXM playing on Of...

Voice control and smart home / Amazon Alexa and Sonos
18237 44
4 months ago
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nikola99 Contributor I

Sonos sound bar solid light not working
Answered

I purchased a sonos sound bar along with a new television set around Christmas 2017. I used the sound bar just to listen to the audio from my TV via the optical input. Suddenly, almost two months ago the sound bar stopped working. I checked the optical and network cables which are both working fine....

Advanced & troubleshooting / Troubleshooting
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7 months ago
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brilliantb0y Contributor I

Sonos One not playing Alexa output
Answered

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell...

Voice control and smart home / Amazon Alexa and Sonos
18723 69
8 months ago
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BAH Contributor I

Sonos just started not playing m4a files
Answered

Library on Mac desktop, Sonos won't play m4a files either through desktop or iPhone app

Advanced & troubleshooting / Troubleshooting
431 5
9 months ago
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Alexr80 Contributor I

Sonos player is disconnected - speakers not reachable
Answered

Hello I have 2x Sonos One set up as a stereo pair. These are connected to my Ubiquiti Unifi network solution, Last night while playing music the music just stopped and the sonos app on my iphone just says "sonos player is disconnected". After force closing the sonos app the app is just searching f...

Advanced & troubleshooting / Troubleshooting
288 2
9 months ago
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alant78 Contributor I

Sonos App volume control
Answered

Adjusting the volume on the Sonos app while playing music will also adjust my iPhone ring volume. How do I separate the volume control as such that the speaker volume control is independent?

Life with Sonos / Controllers & software
5322 19
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11 months ago
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rajtheracer Contributor I

Sonos One's not working with 5.1 in living room.
Answered

Hi Sonos Community, I'm having an issue with my living room 5.1 right now where my Play One's (with Alexa) aren't working with my 5.1 surround. Here's the situation. I bought a Playbase, Sub, and two Sonos 1's last year. I also bought the Alexa enabled "One's" pair for my bedroom last year as well....

Life with Sonos / Home theater
239 1
11 months ago
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andycarl Contributor I

Sonos One - Initial Setup - Will not connect to my wifi
Answered

I have spent 4 hours trying to set up my new Sonos One. I was assured at the store that it takes 5 mins. It will not connect to my wifii. I have done the instructions a few times, reset the SonosOne and started over. It works if it's connected to the router via cable but not on wifii. When I...

Getting started / Setting up Sonos
218 3
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11 months ago
mta10846 Contributor I

Sonos Controller on My iMac Won't Connect. Controllers on Other Devices Work Fine.
Answered

I'm having a problem where the Sonos Desktop Mac Controller won't connect to my existing system. I'm running macOS Mojave, 10.14 (18A391) on a 2018 iMac. I also have mid-2015 Macbook Pro running macOS High Sierra 10.13.6 that won't connect. The Sonos Android Controller that I use on a couple of mob...

Advanced & troubleshooting / Troubleshooting
485 3
1 year ago
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Neogenic Contributor I

Sonos Connect wont stream
Answered

I have owned a Connect + Bridge for some time now. And its only now I have started to get problems with the playback of the device. Every time I try to play back a file from Tidal Hifi I get the error message "Couldn't Add songs to the cue" and "An error accured when adding songs to the cue". The on...

Advanced & troubleshooting / Troubleshooting
78 1
1 year ago
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Ceefer Contributor I

Sonos One and Sonos Beam
Answered

Ever since I set up Beam, I’m having trouble with Sonos One. My Sonos One will answer general questions without issue but can’t seem to figure out anymore how to start music. For example, if I say from my bedroom “Alexa, play (insert radio station) on Tunein in Kitchen” (which is my Sonos One and w...

Advanced & troubleshooting / Troubleshooting
175 1
1 year ago
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Emile15

Sonos strongarm tactics?
Answered

Tried to run Sonos (6.4) from my iMac today. It refuses to run and gives me the message "We need Sonos running on the latest software. Choose check for updates to get started." If I follow the advice I am forced to accept the new privacy rules which I will not do. Any advice on how to make Sonos run...

Life with Sonos / Controllers & software
3251 19
1 year ago

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