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Answered

Getting Error 1000 during "checking app version" when trying to add new device

  • February 10, 2022
  • 3 replies
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  • rpuls
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So this happens consistently, I have restarted my phone, updated the SONOS app, turned wifi off/on. Still keeps happening, and there’s not much on error 1000….

This is what the process looks like screen for screen:
 

1: add new device
2: checking app version
3: Error code - 1000

Please help! I have browsed the support pages, but there’s really nothing on this error.

Best answer by ratty

Error 100x is a connection failure of some kind. Try turning off your VPN.

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    controlav
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    • February 10, 2022

    (deleted)

    Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
    ratty
    • ratty
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    • Answer
    • February 10, 2022

    Error 100x is a connection failure of some kind. Try turning off your VPN.

    Airgetlam
    Ken_Griffiths
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    • Airgetlam
      Airgetlam
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      rpuls
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    • February 10, 2022
    ratty wrote:

    Error 100x is a connection failure of some kind. Try turning off your VPN.

    Genius! Thanks

    Airgetlam
    1 person likes this
    • Airgetlam
      Airgetlam
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