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Disappointed and Disillusioned in Sonos


getting my feet wet with 4x Sonos Symfonisks and …… I am really disappointed… Also blown away with the contrast of general positive reviews of people who own and use these (very expensive) systems and the incredibly poor UX this has been so far for me, a systems engineer. How on earth are people actually living with these systems?

 

There was an endless loop trying to get the sonos app to remember that I was logged in…

 

I had to reboot my (somewhat high-end Asus RT-AX92U) wireless router each time I wanted to set up a speaker.

 

Two of the speakers needed factory reset…

 

All I want to do is listen to the No Agenda show!

 

I got it to play on one speaker, but then tried to play it on all 4 SYMFONISKs  (bedroom, den, living room (stereo right and left) and got some sort of connection error and problem adding the podcast to the queue?

 

And now I’m in an endless re-authorization loop. Plex now has 6 instances of authorized Sonos connections…

 

I had way higher expectations for Sonos coming into this. Would really appreciate some assistance or these are going back to IKEA and I will never recommend Sonos ever again...

Best answer by ratty

Disable airtime fairness on the Asus router. 

https://support.sonos.com/s/article/3668

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2 replies

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  • Virtuoso
  • 777 replies
  • July 6, 2021

I known this isn't what you want to hear but I've had Sonos for nigh on 10 years and and apart from some questionable revisions of the app I've never had any connection issues at all.

Some people reserve IP adresses for the speakers and some have really bad problems with certain routers.

If the Symphonisk has a LAN port it may be worth plugging one directly into the router and using SonosNet network.

Hope you get to the bottom of it.


ratty
  • 31402 replies
  • Answer
  • July 6, 2021

Disable airtime fairness on the Asus router. 

https://support.sonos.com/s/article/3668


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