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Answered

Sonos Roam won't play music in group after music is paused

S

I recently got a Sonos Roam and integrated into my system (which up until I purchased the Roam was an S1 system). It should be noted that the Roam -- at least for purposes of this post -- is constantly plugged in. And for the most part, the Roam has been working okay, but I have continually had to deal with one glitch:

  • I group the Roam and some other speaker in my house.
  • I play music and the music plays on all speakers. 
  • I pause the music or stop music for some period of time (more than a few minutes).
  • I play music in the group again and the app appears to show all speakers playing music, but no sound is coming out of the Roam.

This has happened repeatedly. It is a fairly easy fix: I can ungroup the Roam and then re-group it and it will start to play again. But obviously, that isn’t how the system is supposed to work. 

 

Is anyone else having this issue or have any idea how to fix it?

Best answer by nantwichguy

My problem is all resolved - it turned out to be the google mesh wifi that was the issue. I’ve now removed that and running all my sonos speakers on a dedicated 2.4ghz channel. The google mesh wifi has only one ssid name - so both the 2.4 & 5ghz were called the same. The roam was connecting to the 5ghz whist the rest were on the 2.4ghz - what a pain.

I’ve sent the google mesh back and am in the process of getting the new Netgear MK83: First Nighthawk tri-band system which allows a dedicated separate 2.4ghz & 5ghz on a mesh network - plus is also has anotther 5ghz channel for backhaul (dedicated for communication between the points and not degrading your wifi experience)

Can I create separate 2.4GHz and 5GHz SSIDs on my Nighthawk Tri-band Mesh WiFi 6 products?

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7 replies

N
  • nantwichguy
  • Contributor I
  • 4 replies
  • May 1, 2021

Hi 

I am having exactly the same problem as this. Works fine in a group, you stop it playing and come back to it a few hours later. The roam is in the same group and you can see it “playing” on the app but no sound.

The only way is to ungroup it and regroup.

I spoke to Sonos and they advised ungrouping all the speakers, then start a new group - starting with the roam. I tried this last night and when i went to listen to the same group this morning it wasn’t playing any sound - really annoying.

The speaker has sat in the same position all night so there should be no difference. :( 

Seriously thinking of returning this now.

M
1 person likes this
  • M
    mochimochi
Corry P
Forum|alt.badge.img+18
  • Corry P
  • Sonos Staff
  • 8614 replies
  • May 3, 2021

Hi @skilletP

Welcome to the community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system.

 

@nantwichguy 

If the steps I gave you on your thread don’t help, I would ask you to get back in touch with our technical support team, letting them know the steps you’ve tried

.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
M
  • mochimochi
  • Contributor II
  • 6 replies
  • May 9, 2021

I have this same issue.

Airgetlam
  • Airgetlam
  • 42880 replies
  • May 10, 2021

Did you get in touch with the technical support team, as recommended in the post previous to yours?

Bruce
N
  • nantwichguy
  • Contributor I
  • 4 replies
  • Answer
  • May 10, 2021

My problem is all resolved - it turned out to be the google mesh wifi that was the issue. I’ve now removed that and running all my sonos speakers on a dedicated 2.4ghz channel. The google mesh wifi has only one ssid name - so both the 2.4 & 5ghz were called the same. The roam was connecting to the 5ghz whist the rest were on the 2.4ghz - what a pain.

I’ve sent the google mesh back and am in the process of getting the new Netgear MK83: First Nighthawk tri-band system which allows a dedicated separate 2.4ghz & 5ghz on a mesh network - plus is also has anotther 5ghz channel for backhaul (dedicated for communication between the points and not degrading your wifi experience)

Can I create separate 2.4GHz and 5GHz SSIDs on my Nighthawk Tri-band Mesh WiFi 6 products?

J

Having exact same problem.  See no solutions from Sonos on this Board. 

Airgetlam
  • Airgetlam
  • 42880 replies
  • June 12, 2021

This board is mostly, as indicated at the top of the page, a community board. If you’re looking for a direct response from Sonos, perhaps you may want to call Sonos Support directly to discuss your concerns. In fact, it would likely help them if you would submit a system diagnostic within 10 minutes of experiencing this problem. Not all symptoms, which appear similar at first blush, have the same root cause.

Bruce
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