Skip to main content
Answered

S1 iOS App constantly crashing

  • February 9, 2021
  • 2 replies
  • 134 views
F
Forum|alt.badge.img+3

Have a wired S1 Sonos system running Sonosnet.

When playing something on my system and then relaunching the iOS app after a little while to change the track, the app freezes straight away when trying to reconnect and then crashes to the homescreen. Relaunching the app after crashing works.

I am still able to control the S1 volume from the iOS homescreen in between these episodes and my CR200 functions perfectly.

I have run the Network matrix to have a look at the units and everything seems ok.

Changing Sonosnet channel does not help.

 

Grateful for any advice.

Best answer by Ken_Griffiths

fkmorgan,
Ensure the mobile has sufficient free space and also try resetting the S1 App in “Settings/App Preferences”.. the App will close, then on reopening choose the option to reconnect to the existing Sonos System and see if that solves the issue.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

2 replies

Airgetlam
  • Airgetlam
  • 42549 replies
  • February 9, 2021

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce
Ken_Griffiths

fkmorgan,
Ensure the mobile has sufficient free space and also try resetting the S1 App in “Settings/App Preferences”.. the App will close, then on reopening choose the option to reconnect to the existing Sonos System and see if that solves the issue.

controlav
1 person likes this
  • controlav
    controlav
Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings