Skip to main content
Answered

Fire TV Cube (2nd Generation) HDMI -> Samsung Q9 -> ARC = High 'preamp' volume

  • December 20, 2020
  • 3 replies
  • 173 views
S

I’ve seen a lot of posts of situations where people experience LOW input volume on the ARC, but we have the exact opposite.  Current setup:

 

Amazon Fire TV Cube (2nd generation) → Samsung Q9 65” (2018) → Sonos ARC (bonded w/ SUB and AMP) -- all HDMI, using HDMI/ARC from the TV to the ARC.

 

Listening to content at normal listening volume requires keeping the Sonos volume slider for the room at 10%-15% max.  Anything beyond that is very loud.  Resulting impacts are larger increases in volume with each increment, and an almost unusable digital assistant (since there’s no way to set the digital assistant volume separately from the overall volume).

 

We’re fortunate in that we don’t experience the audio cutout that others do, but do frequently experience a situation where the audio doesn’t sound through the ARC when the TV and Cube are powered on.  Power cycling the TV or flipping the audio mode back and forth on the TV corrects the issue.

Neither the Fire TV Cube nor the TV has a way to adjust the ‘preamp’ volume, so I can’t find a way to reduce the level going into the ARC.  

Has anyone run into this one?  

Best answer by ratty

Try tweaking the Volume Limit in the Arc’s room settings.

View original
Did you find what you were looking for?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

ratty
  • ratty
  • 31402 replies
  • Answer
  • December 20, 2020

Try tweaking the Volume Limit in the Arc’s room settings.

S
  • sburke91
  • Author
  • Contributor I
  • 6 replies
  • December 22, 2020
ratty wrote:

Try tweaking the Volume Limit in the Arc’s room settings.

Thanks!  Dropping the volume limit way down, to about the 40% level, did the trick.  Seems a bit opposite of what one would expect, but I’ll take it!

ratty
  • ratty
  • 31402 replies
  • December 22, 2020

The “Volume Limit” label could be a bit confusing. It sets a scaling factor for the main volume control, a corollary of which is that the “volume limit” figure applies when the main control is at max.

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings