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Answered

Can't update from 8.2.2 to 8.3 for Apple devices


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  • Avid Contributor I
  • 13 replies
Updated from 8.2.2 on my PC just fine. However when I try to update to 8.3 on any of the three Apple devices I have once I hit the update link am asked if I want to open in Apple Store. 8.3 listed and Open button next to it. Doesn't update. Still have 8.2.2

I had to delete Sonos from my Apple devices, go to Apple store and download 8.3 and install.

Best answer by User760421

Delete old app, then download newest 8.3.
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13 replies

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  • Contributor I
  • 9 replies
  • Answer
  • January 23, 2018
Delete old app, then download newest 8.3.

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  • Author
  • Avid Contributor I
  • 13 replies
  • January 23, 2018
Yeah figured that out. For someone who uses only an apple devices this would be inconvenient as you might have to completely reinstall your speakers and wifi. Crappy update, shouldn't have to do this. I hope that the new interface is better.

chicks
  • 3275 replies
  • January 23, 2018
Just update via App Store. Worked fine for me, did not need to delete app.

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  • Author
  • Avid Contributor I
  • 13 replies
  • January 23, 2018
Problem as described I attempted to update from 8.2.2. through Apple update. Was asked if I wanted to open in apple store. Would not update at all, just recycled to the open in apple store dialogue. Had to delete from three devices and reinstall from scratch.

ratty
  • 31402 replies
  • January 23, 2018
Mariner wrote:
you might have to completely reinstall your speakers and wifi

Never. After an app re-install you simply 'connect to an existing system'.

  • Lyricist I
  • 1 reply
  • January 23, 2018
Updating an iPhone 7, from the phone, via the AppStore, Updates, worked flawlessly

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  • Avid Contributor I
  • 14 replies
  • January 23, 2018
Just had the same issue, going round in circles trying to update, I Hit update, App Store opens but no apparent update available. Sonos App just says “open”
I later discovered if you “refresh” App Store (press & drag the screen down) lo & behold The latest Sonos controller update appeared.

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  • Trending Lyricist I
  • 17 replies
  • January 23, 2018
Same here, iPad Pro 12” iOS 11.2.5. Doesn’t update 8.2.2 to 8.3, can only “open” in the app store, not “update”.

chicks
  • 3275 replies
  • January 23, 2018
Refresh App Store by pulling screen down.

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  • Avid Contributor I
  • 37 replies
  • January 23, 2018
Also stuck int the loop. Although now the link into the App Store has broken, so perhaps it is being fixed as I type this.

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  • Avid Contributor I
  • 37 replies
  • January 23, 2018
Nope, still borked. iOS 11.2.2, iPhone 6 and iPad Pro.

Tried dragging the App Store screen down to no effect. The app page says 8.3 is there, but just shows an Open button, which loops me back to the controller.

Ryan S
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  • Retired Sonos Staff
  • 12372 replies
  • January 23, 2018
This happens sometimes with the App Store. Just delete the app and re-download it from the App Store, you should be all set.

  • Lyricist I
  • 1 reply
  • January 24, 2018
In the App store go to the "Updates" tab and drag it down to refresh your updates. The Sonos Controller update to 8.3 should then appear, no problem. Click it and it will install.

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