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Answered

CBC Radio stations disappearing

  • March 22, 2025
  • 1 reply
  • 14 views

Pretty much every Saturday 3 or 4 of the regional stations disappear from the CBC Music On Air. Tried on line chat support and seemed to have confirmed the issue but the chat suddenly ended.

Best answer by Jamie A

Hi ​@Demis,

I’m sorry to hear that you’re having issues with missing radio stations on Sonos. 

In this case, since both you and support were able to replicate the issue, I would recommend reaching back out to our support team to continue troubleshooting. You’ll have a case logged in our system since you’ve contacted us before, so if you use the same email address and let the agent know, they can find your previous live chat and see what was done previously and what to do next.

I hope this helps!

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Jamie A
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  • Sonos Staff
  • March 24, 2025

Hi ​@Demis,

I’m sorry to hear that you’re having issues with missing radio stations on Sonos. 

In this case, since both you and support were able to replicate the issue, I would recommend reaching back out to our support team to continue troubleshooting. You’ll have a case logged in our system since you’ve contacted us before, so if you use the same email address and let the agent know, they can find your previous live chat and see what was done previously and what to do next.

I hope this helps!


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