Google Nest Mini (2nd Gen) vs Google Nest Hub (2nd Gen) to control Sonos speakers

Question

I’m running Google Home, with both Nest Mini (2nd Gen) and Nest Hub (2nd Gen) devices, and a Sonos system comprised Sonos Ones and Sonos Fives.

I have added “Works with Google” to the Google Home for Sonos, and set my Sonos speakers as the default speaker for each of my Google Home devices. This worked perfectly to allow me to play music from Spotify and control it using voice commands to Google.

In the last few months, it’s stopped working.

If I ask a Nest Mini (2nd Gen) device to play music, it works as expected, playing on Sonos as it always has.

If I ask a Next Hub (2nd Gen) device to play music, Google responds and says it’s playing on Sonos, but nothing actually plays. If I start music playing on Sonos from my phone and then ask a Nest Hub what’s playing, it can tell me - so it’s as if Google can get information from Sonos, but not give it commands.

I’ve tried Sonos support and didn’t resolve the issue. It had me factory reset the speakers, remove Sonos from Google Home and reset everything, but it still doesn’t work.

Does anyone else have this problem, or any ideas how I can report it to Google and Sonos at an appropriate level for them to fix it?

Corry P · Accepted Answer

Hi ​@GC_WoodWelcome to the Sonos Community!Sorry to hear of this issue you have been having with some of your Google devices not commanding Sonos properly.Given that it does work when using your Nest Mini, it does seem like the integration between Google and Sonos cloud systems is working as expected.I can only surmise, therefore, that when it does not work on the Next Hub, it is something to do with that device in particular - I can only recommend that you contact Google, though resetting the device may improve matters.I hope this helps.

Corry P · Answer

Hi ​@GC_WoodI appreciate your suggestions here, although I'm not sure the logic is sound: you're arguing that because the Nest Mini works, this must be a Google problem, but Google could argue that the same evidence indicates that it's systems are working and that this is a Sonos problem!I don’t see how, frankly.I have raised a ticket with Google and await its response. But in the meantime, are you able to help me to escalate this to your technical teams please, so it can be investigated from both Google and Sonos? It turns into I'm not the only person with this issue, so I don't think it's peculiar to my devices.Sorry, this is not a thing I can do, no. I recommend that you get back in touch with our team and quote the case number you have - if the steps provided did not end up helping, then getting back in touch and letting them know is the only way to go about getting your case escalated, and further investigated.I hope this helps.

Google Nest Mini (2nd Gen) vs Google Nest Hub (2nd Gen) to control Sonos speakers

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