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Answered

error 701 and queue not working, no shuffle nightmare on all devices

  • December 14, 2024
  • 3 replies
  • 42 views

Updated app yesterday and now nothing works - 2 hrs waiting and then dealing with helpdesk - router rebooted 4 times all 20 devices rebooted, controllers reloaded several times, moved to Sonos channel 1 and still not working. Approximately 5 hrs of wasted time, pls help. Helpdesk claim it is a known problem which isn’t particularly helpful - a known solution would be better and a timeframe for when it will get fixed - another massive Sonos own goal.

Best answer by Stanley_4

Have you tried the reserved/static IP addresses tweak? Sometimes it brings stability to an unreliable system?

Your router’s DHCP Settings page can do that for you, follow with a full power cycle of all Sonos, router and Controllers for the best effect.

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3 replies

Stanley_4
  • Lead Maestro
  • 11223 replies
  • Answer
  • December 14, 2024

Have you tried the reserved/static IP addresses tweak? Sometimes it brings stability to an unreliable system?

Your router’s DHCP Settings page can do that for you, follow with a full power cycle of all Sonos, router and Controllers for the best effect.


Will give it a go 


success ! appreciate your help, thanks 


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