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Unable to discover Sonos Beam Gen 2 in the Alexa app

  • November 26, 2024
  • 1 reply
  • 144 views
S

I had my Beam Gen 2 working as a speaker in the Alexa app for months and it stopped responding.

So far I have tried the following:

Reset my Beam

Deleted the Sonos skill and re-enabled in the Alexa app

Reset my wifi

Checked the Beam has the latest software

Checked the Beam has the correct time zone

Deleted all other Beams from the Alexa app.

 

I must have tried so many variations and tried to discover the Beam around 50 times over the last few days!

Note I do not want the Alexa voice assistant on my Beam, I want to use my Beam as a speaker in the Alexa app. However as a test, I did add the Alexa voice assistant to the Beam and it works and will tell me the time but when asked to play music it states I need to add the Sonos skill in the alexa app and discover devices which then does not discover my Beam.

Anyone else managed to add or re-add a Beam as a speaker in the Alexa app  when it stopped working?

Best answer by Corry P

Hi ​@s1myr 

Welcome to the Sonos Community!

Sorry to hear about the issue you are having with connecting your Sonos system to your Alexa account. There are some related threads here:

We seem to be having a similar issue with Google Assistant, and I can only presume they are related somehow.

My advice is to please get in touch with our technical support team who have tools at their disposal that will allow them to gather some information regarding this issue from your system so we can investigate.

I hope this helps.

 

 

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Corry P
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  • Corry P
  • Sonos Staff
  • November 27, 2024

Hi ​@s1myr 

Welcome to the Sonos Community!

Sorry to hear about the issue you are having with connecting your Sonos system to your Alexa account. There are some related threads here:

We seem to be having a similar issue with Google Assistant, and I can only presume they are related somehow.

My advice is to please get in touch with our technical support team who have tools at their disposal that will allow them to gather some information regarding this issue from your system so we can investigate.

I hope this helps.

 

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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