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Answered

Discrepancy between search results in the Sonos app and 3rd party app

  • November 21, 2024
  • 4 replies
  • 42 views
J

I don’t get the same results in the Sonos app when searching Storytel compared to the same search in the native Storytel app. I have also seen similar results with Spotify. Something can be found in the native music service app, but not when searching for the same thing through the Sonos app.

E.g. I searched for an author in the Storytel app. I got 59 results. Searching for the same author in the Sonos app just gave me 38 results.

I can of course “cast” from the native app to my Sonos system and start playing it that way. But the queue functionality is very limited when doing it this way and it is not possible to queue multiple things in this manner.

Best answer by Airgetlam

Have you mentioned this to Storytel? All Sonos does is forward the request to the Storytel servers, and report back what information they receive in return. 

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4 replies

Airgetlam
  • Airgetlam
  • 42636 replies
  • Answer
  • November 21, 2024

Have you mentioned this to Storytel? All Sonos does is forward the request to the Storytel servers, and report back what information they receive in return. 

Bruce
Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • November 21, 2024

It might be a time-out, a diagnostic immediately after your search and a call to Sonos could tell you where to look for a solution.

J
  • joelinho
  • Author
  • Contributor I
  • 7 replies
  • November 21, 2024
Airgetlam wrote:

Have you mentioned this to Storytel? All Sonos does is forward the request to the Storytel servers, and report back what information they receive in return.

No, I have not. I dont know how that API looks like and I don't know how Sonos have implemented it. If they are serious about providing access to 3rd party services from within the Sonos app I think that Sonos should make sure it works. 

jgatie
  • jgatie
  • 27696 replies
  • November 21, 2024
joelinho wrote:

No, I have not. I dont know how that API looks like and I don't know how Sonos have implemented it. If they are serious about providing access to 3rd party services from within the Sonos app I think that Sonos should make sure it works. 

 

See, that’s the thing.  Sonos doesn’t implement anything.  Storytel implements it, using the Sonos API.  It is wholly their responsibility and Sonos couldn’t fix it if they wanted to; they don’t have access to the code.   Which is why ​@Airgetlam told you to contact Storytel.  See here for details:

https://docs.sonos.com/docs/content-service-get-started

Stanley_4
Airgetlam
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