I have tried multiple times to ensure the password is correct, but the connection still does not establish and there was a problem linking my Sonos (Amp) to my account!
Could you please assist me in troubleshooting this issue? Any advice on how to resolve this would be greatly appreciated.Hello Sonos Support Team,
Thanks for help!
Answered
sonos amp
Best answer by Ken_Griffiths
Maybe try wiring the Sonos Amp temporarily to your router/LAN and see if it will show/setup in the App - if it’s been factory reset then use the popup card to setup or use ‘add product’.
For WiFi purposes later, the standards required are shown here (I recommend using 802.11 b/g/n and WPA2-AES personal):
The Sonos controller mobile device used for setup needs to meet these requirements…
https://support.sonos.com/en-us/article/sonos-app-requirements
Ensure the App can access the LAN and if the mobile is using security siftware, such as a VPN client, site blockers etc. then disable those things temporarily to assist with the setup.
If the issues persist then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Maybe try wiring the Sonos Amp temporarily to your router/LAN and see if it will show/setup in the App - if it’s been factory reset then use the popup card to setup or use ‘add product’.
For WiFi purposes later, the standards required are shown here (I recommend using 802.11 b/g/n and WPA2-AES personal):
The Sonos controller mobile device used for setup needs to meet these requirements…
https://support.sonos.com/en-us/article/sonos-app-requirements
Ensure the App can access the LAN and if the mobile is using security siftware, such as a VPN client, site blockers etc. then disable those things temporarily to assist with the setup.
If the issues persist then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.