The SONOS App still needs work.

Hi @Caver 

Thanks for your post!

Sorry to hear of this issue you have been having with staying logged in to the app.

While there was an issue whereby users were being incorrectly informed that they were not signed into the Sonos app with the correct account, this has now been resolved.

As you are still seeing this behaviour, however, it’s possible that the issue will only go away with a new Household (Household being our term for a particular Sonos system as configured).

I recommend that you take one Sonos device and factory reset it, and reset the Sonos app too, then set the speaker up as a new system and see if the behaviour stops - if it does, factory reset your other speakers and add them to this new system.

1. Factory reset your Sonos product
2. Reset the Sonos app
3. Reopen app and opt to set up a new system
4. If speaker is still flashing green, app will offer to set it up. If speaker has stopped flashing green, reboot it.
5. Test over night - if you do not see a prompt to log in the next day, reset the other speakers and add to the app (don’t reset app or create a new system each time, however). Solved.

If, on the other hand, the steps do not help, please reset the same speaker and the app again, connect the app to an existing system, then add the reset speaker back to the old Household to get back to where you were before.

Warning: Resetting all speakers will erase any favourites, playlists and settings.

I hope this helps.