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Why has the Sonos iphone app stopped working again recently? How do I fix it?

  • October 8, 2024
  • 4 replies
  • 230 views
L

My wife is running the most recent version of the Sonos app (80.09.08) on an iPhone 13 mini running iOS 17.6.1. My wife’s app will show our music services, songs, etc., but it cannot play any of them.

I am running the same version of the app on the same version of iPhone, and I can play music, etc. When I do so, the playing music does not show up on my wife’s app, and my wife’s app cannot be used to control the music.

All of our speakers shows up on my wife’s app, but the slider for the volume for one speaker does not show up like the others.

I’ve deleted and reinstalled the app on my wife’s phone.

What can I do?

 

 

Best answer by Airgetlam

Probably the most important comment in my post is the suggestion to call Sonos Support directly to discuss it.

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4 replies

Airgetlam
  • Airgetlam
  • 42676 replies
  • October 8, 2024

Seems unusual. Any chance you have a mesh network, and your wife’s phone is connected to a different node? Have you called Sonos Support directly to discuss it?

Bruce
L
1 person likes this
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    lwhgarrett
Airgetlam
  • Airgetlam
  • 42676 replies
  • October 8, 2024

Hmmm, upon second thought, that seems unlikely…any chance your wife’s phone has some odd network settings on it, or a work system/VPN/port blocking system on it? 

Bruce
L
1 person likes this
  • L
    lwhgarrett
L
  • lwhgarrett
  • Author
  • Contributor I
  • 2 replies
  • October 8, 2024

I think we do have a mesh network. However, not sure about either suggestion, though I’ll check.

Airgetlam
  • Airgetlam
  • 42676 replies
  • Answer
  • October 8, 2024

Probably the most important comment in my post is the suggestion to call Sonos Support directly to discuss it.

Bruce
L
1 person likes this
  • L
    lwhgarrett
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