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Answered

Play 3 power failure -maybe?

  • September 7, 2024
  • 2 replies
  • 49 views
P
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  • PhilJW
  • Contributor III
  • 63 replies

I gather Play 3s have power issues sometimes and I may have joined the club if anyone can help.

 

My Play 3 stopped playing and the led went out. No noise, nothing, it just stopped.

 

When I switched it off and on again I got the led to go white but then it went out and nothing else.

 

Ive tried holding down the mute button when switching on and the same thing happens - a brief white light (not flashing) and then nothing.

 

Can anyone explain what the issue is or whether the speaker is dead? I find it strange that I get a light for about 3 seconds though if the power has failed completely.

Best answer by Pools-3015

If the unit turns on, (white light) then it turns off again, it's more than likely a hardware failure and not a power issue.

Give Sonos support a call next week. Who knows, you may get a 15%, 20% or 30% off a new product.

 

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2 replies

Pools-3015
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  • Pools-3015
  • Prodigy I
  • 1052 replies
  • Answer
  • September 7, 2024

If the unit turns on, (white light) then it turns off again, it's more than likely a hardware failure and not a power issue.

Give Sonos support a call next week. Who knows, you may get a 15%, 20% or 30% off a new product.

 

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • September 9, 2024

If you have any surviving Play 3s give them a good quality surge suppressor. Far cheaper than replacing speakers.

I like the Tripp-Lite brand of single outlet ones or the Iso-Bar line for more outlets.

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