Grouped speakers cutting out on Sonos Controller for Mac 16.3.1

The jumping ‘graph’ isn’t a reliable indicator if the speakers are ‘playing” or not, unfortunately. If I interpret it correctly, it’s more of an indication that something is being “sent”, not played.

What is the source of the music that you’re getting these cut outs on? Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

I’m streaming from Apple Music. The Sonos Controller for Mac update in May broke my ability to link directly to my Mac Music library. (The infamous Error 913.) I had been using the NAS file share workaround until that too broke with the most recent Controller for Mac update. Since Sonos has broken the ability to play anything from my local music library, I’ve had to stream everything through Apple Music.

I purchased my Sonos speakers 18 months ago and this has never been an issue until this past week. I’ve already spent hours investigating and troubleshooting issues caused by Sonos’ disastrous May update so I’m reticent to call Sonos and invest even more time. I know their help lines must be inundated and I’m not confident they’ll be able to provide a fix since I believe this is an issue with the current controller.

Another kink: my Sonos Five right speaker and the Sonos Sub (paired with the Sonos Five left speaker) also randomly cut out. I check on the Sonos iPhone app and they’re set up as a stereo pair + sub, but music only comes out of the left Sonos Five speaker. I have un-pair them and then re-create the stereo pair to bring the right speaker and Sub back online and producing music. This has happened twice in the last two days.

I have tremendous buyer’s remorse over spending thousands on my Sonos system. For the last 18 months it has all worked flawlessly. Since the May controller update, it’s been a complete nightmare. I’ll probably break down and call Sonos tomorrow.