What is going on with Sonos just now!!! Based on this conversation I think I know more about the products than their Tech Support. Are the phone lines better if you can get through and do most problems get resolved?? Any assistance would be appreciated
+18Hi
Welcome back to the Sonos Community!
Apologies, and thanks for reporting this - I’ve started the process of getting your interaction with the agent audited. They will receive feedback as a result,
What I believe the agent was trying to convey is that we did not intentionally remove features, but that some (like crossfade was) are/were not visible due to the lack of their desired results and they have as a result been/were rendered invisible in the app. Not an important distinction to you, of course - the feature isn’t there and that’s that.
Crossfade functionality has been restored, but it is not presently working with Music Library (locally stored music) - an issue that we are aware of and are investigating, but we do not have an estimate for when a resolution will be implemented.
The other queries you had were about latency - we are working on these issues too, and aim to have them addressed with future updates.
I hope this helps - if you have other queries, please don’t hesitate.
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