Intermittent Connectivity Loss since App Update... HELP!

I'm having the same issue, I'm sure others are too.

Do you also get a blank queue whilst something is actually playing?

dave77 wrote:

I'm having the same issue, I'm sure others are too.

Do you also get a blank queue whilst something is actually playing?

 

Yeah, that’ll happen momentarily. The speakers will go quiet. I’ll lose connectivity with both the desktop app and mobile app. Sometimes it’ll jump to the next song and start playing again but I can’t access it on either mobile or desktop. And then it’ll reappear. Or, I’ll see that it’s still playing but the sound won’t come back at all. And then I’m rebooting the app(s). Powering off and on the speakers. Rebooting the router’s satellite. And Sonos has been impossible to get help from. Chat is down and over an hour wait on the phone lines. What a disaster! Good thing I didn’t pay through the nose for these speakers. Oh wait…

I’m just wondering if there are any workarounds or actual solutions for this intermittent connectivity issue beyond the standard “reboot everything”. That gets kind of annoying when I have to do it six times in the course of a few hours.

I would think this issue is at Sonos’ end and they would need to fix it.

I am having these same issues since the app update.  Speakers dropping.  Did a chat session with Sonos tech and they insisted it was a congestion/interference issue (they reviewed diagnostics to apparently confirm) and that the intermittent dropping of speakers would cease if I were to move from Wifi Channel 1 to either Channel 6 or 11.  So I contacted Linksys (manufacturer of my mesh system) and we looked at the wifi channel settings and they were already on Channel 6. Linksys rep also made the very good point that if there is so much congestion and interference, then why do I not have any issues with the performance of my other devices (phones, TVs, laptops, etc) which operate on this channel.  I’m having no issues with other connected devices.  And I was not having any connectivity problems with Sonos until the app update.  The problem lies with Sonos.  Please someone help.  Speakers dropping out all of the time is extremely irritating.  

Not sure if any of this will be helpful but, FWIW, I disconnected the Sonos Boosts (I was using two) from my system and that improved things greatly. So if you have a Boost on your system I’d trying losing it. However, losing the Boosts didn’t completely eliminate the speaker drop out problem I had on the Sonos Ones and mini-sub grouping in my office. How did I ultimately fix that issue? I stopped using the Sonos app and instead just Airplay Apple Music app from my computer to the Sonos office grouping. Works perfectly now. 

Also, the whole reason I got the Boosts was because I was having this dropout issue a couple of years ago and Sonos told me to change my WiFi channel. I spoke to Netgear (I have an Orbi mesh system) and you CAN’T switch channels on that system. It auto-selects the channel. So I got the Boosts which helped the dropout issue until the Sonos app update in May. 

You know what plays REALLY great? My old wired surround system in my bedroom!

Thank you. Running the Sonos speakers through Airplay could be an option but that's apparently inferior sound quality (from what I’ve Googled). Of course what’s the point of better sound if it’s dropping out.

It’s just ridiculous to be forced to use Airplay when we’ve spent so much on these systems. They should work as intended and as they once did before this terrible app!

It seems with every app update it’s one step forward and several back. Now I have intermittent sound and constant drop outs. I changed the channel on my router which ‘fixed’ it for like a day and now every evening it’s just rubbish. Constant drop outs using either AirPlay or Amazon prime. I want to listen to music not drop outs. They’ll say the network is congested but how many times do I have to change the wireless channel on my router or power down the router and speakers just to get it to work for 24 hours then face the same problems. 

The app so still not fit for purpose and stop trying to flog me overpriced ear phones. Why would I buy any more of your products. I’ll eventually have no option but to replace all my hardware for a better system. 
 

listening to music should be an enjoyable experience and Sonos have ruined it since this disgrace of an app roll out. 

@AndrewUK75 , I’d try a reset of your local network. Unplug all your Sonos devices from power, then reboot your router. Wait a couple of minutes, then plug back in your Sonos devices.

If this doesn’t work, I’d submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

The SONOS app reinvented is like a box of chocolates...you never know what won't work today...SO BAD!!!! Fire all QA and CEO! 

I have over 20+ SONOS devices and will Not be buying anymore.

I'm sure the headphones will be terrible, even though I had them in my shopping cart to buy…

What was I thinking.

Hardware + Software = SONOS strong...right now I have a lot of paperweights....so sad...

@AndrewUK75 , do you have a mesh system and do you operate in wired mode, where one or more of your devices is plugged into the router? I was put through to a Sonos level 2 tech and he coached me to move over to wireless mode. Less interference that way. I was skeptical because I have 9 stations and the Sonos site says not to operate in wireless mode if you plan to run more than 6 rooms at a time.  But I have experienced much less dropping since then. It's crazy to think that the app caused this issue. 

Hi. Used to have a wired boost but removed that shortly after the update as read the same thing and things improved but with every app release another issue comes back and now it’s frequent drop outs. It’s my worst gripe at the moment.