The app no longer finds my playbase and I’m therefore unable to complete a reset which means the playbase is now non-functional. I’ve followed the instructions on the app and reset my router with no effect. The playbase is connected to the TV via a fibre optic cable and the TV is hard wired to the router. Any ideas?
Answered
unable to reset playbase
Best answer by Airgetlam
Hard wire the PLAYBASE to the router as well, at least temporarily. It doesn’t get any Internet connection from the TV.
if you can then complete the reset, you can set up the network, and remove that extra cable.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Hard wire the PLAYBASE to the router as well, at least temporarily. It doesn’t get any Internet connection from the TV.
if you can then complete the reset, you can set up the network, and remove that extra cable.
+23A factory reset was the wrong way to start to attempt to fix this, but too late for that advice now. Just leaving it here for future readers.
Author of the leading independent Sonos app for Windows, the only Sonos app for Xbox, and a Sonos app for iOS
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.