When streaming from Deezer tracks are abrubtly cutting out five (5) seconds before they end. This is consistent and not a product of network drop out (network can’t conveniently drop out at random intervals to match track length).
Results in 5 seconds dead space as track continues to silently play to the end before the next track begins.
Cross fade is off.
Noticably worse over the past three (3) months.
Any advice would be greatly appreciated.
System: 2 x Play1, Play 3, Playbar, Sub & Roam.
Best answer by Airgetlam
Since you’ve already decided what it can’t be, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
Since you’ve already decided what it can’t be, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
The following was from Sonos support.
Self help summary: Temporary air gap to power source is a valid solution.
Play:3 cannot allocate memory to Fullstatus File. This may result in audio dropouts or stuttering and no WiFi information especially wifi channel which causes the audio drop. We are aware of this issue and are investigating. At this time, rebooting this device is the best way to alleviate this issue. We do not currently have an ETA... You may also do the reboot on your end by unplugging and plugging the Sonos back in.
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