Hi
I think my playbar is failing internally
wired or wireless after a few hours audio dropouts then goes offline and no sound in app
no white light on front of bar when tv remote pressed
white light on side still on
needs powercycle to resolve
latest diagnostic while online is 134246477
John
Best answer by Ken_Griffiths
Assuming you mean TV audio, perhaps try a different optical cable as a first step. If it’s all audio types then you can try different WiFi/SonosNet channels etc. and check the below link to eliminate the potential for wired/wireless interference:
https://support.sonos.com/s/article/3286
If the issues persist then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.
Assuming you mean TV audio, perhaps try a different optical cable as a first step. If it’s all audio types then you can try different WiFi/SonosNet channels etc. and check the below link to eliminate the potential for wired/wireless interference:
https://support.sonos.com/s/article/3286
If the issues persist then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.
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