Sonos Official

Update on the Sonos App from Patrick Spence

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Forum|Forum|2 years ago
July 25, 2024
986 replies
53970 views

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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S

Silverthorn

Prodigy II

I wonder how long to fix the ambient settings for my surrounds. I did like using full.

Why is the app behaving so differently for some and not for others. Why has it decided to afflict you with no Ambient vs Full..?? My concern is that Sonos will say ‘ta-da, all fixed!’ And whilst 75% will rejoice, anomalies like this will remain…

? I want ambient. I don't have it.

"I saw the Stooges and the MC5"

S

Silverthorn

Prodigy II

From what I am seeing at the moment they need a Bugzilla setup to start tracking issues. I’ve got a couple of bugs that need squishing.

"I saw the Stooges and the MC5"

S

Silverthorn

Prodigy II

Just double checked, the ambient setting has no effect for my Playbase and Play:1s.

My spare room is not skipping the first song though for some reason today.

"I saw the Stooges and the MC5"

M

Michael.B

Enthusiast II

Maybe today's app update will help people further. (Or tomorrow’s- but we’re due one early this week. I really hope this fortnight they’ve coded like they’ve never coded before…)

They’ve coded a lot, no doubt. 😁 And will code exponentially more in the next weeks/months.
What they really need to do like never before is to start thinking before coding, and testing after that.
Obviously they have problems with both.

K

Kumar

Maybe today's app update will help people further. (Or tomorrow’s- but we’re due one early this week. I really hope this fortnight they’ve coded like they’ve never coded before…)

They’ve coded a lot, no doubt. 😁 And will code even more in the next weeks/months.
What they really need to do like never before is to start thinking before coding, and testing after that.
Obviously they have problems with both.

Headless chickens come to mind. Macfarlane, that is the Sonos equivalent of Steve Jobs, must be turning in his “grave”.

J

j-pkeates

Lyricist III

As a brief back story, I have been an Avid Sonos fan and user for many year. The hardware quality and the concept are the best speaker tech innovations I have ever seen! For years, it facilitated unprecedented wireless control of music throughout my home and outdoor areas, all connected to wifi and without installation of miles of speaker wires to each speaker. The new Move speakers added a great new capability to have rechargable, portable speakers outdoors without an outlet.

The recent Sonos 2 App update experience and the ongoing inability to access my music library on my computers’ hard drives has rendered my [£]4,000+ investment in Sonos hardware unusable for weeks and weeks and weeks, and weeks….. this has definitely become the WORST product ownership experience in my entire life, and I am semi-retired and well traveled.

If ANY of the industry minimum standards for product testing, quality control, issue resolution or technical support were properly functioning within Sonos, this would never have happened. The CEO needs to get their head out of their ass, realize this is a complete dumpster fire, and hire a new software development lead, a new software QC/QA manager, and a new tech support leader or resign and find someone that has the ability to lead before you destroy a well-loved brand.

This is almost exactly me. I spent my career working in software development and this is not “normal”, it’s not “OK” and it needs propertly fixing. There is no way that a sofware release with that many basic problems could get through testing. So the decision to release it wasn’t a software release issue.

My guess it was that or delay the headphones. If so, the entire brand has been tanked for one product. That’s a tens of millions of value mistake.

R

R999

Trending Lyricist I

Fifty bucks off Sonos Ace headphones on the company site - bet the suckers who bought them when they were launched are really pleased they supported the company by getting behind a new product. They haven’t even been out much more than two months yet. This company seems intent on alienating its most loyal customer base - honestly staggering.

almazri

Prodigy I

Fifty bucks off Sonos Ace headphones on the company site - bet the suckers who bought them when they were launched are really pleased they supported the company by getting behind a new product. They haven’t even been out much more than two months yet. This company seems intent on alienating its most loyal customer base - honestly staggering.

Sony, Bose and Apple all discounted their flagship headphones pretty early. Sony, Bose within a few months and Apple IIRC was 6 months. So not unusual. Best to wait for deeper discount at Black Friday IMO if for some weird reason you want them. Though there’s no way I’m buying these over any of the competitors.

R

R999

Trending Lyricist I

Fifty bucks off Sonos Ace headphones on the company site - bet the suckers who bought them when they were launched are really pleased they supported the company by getting behind a new product. They haven’t even been out much more than two months yet. This company seems intent on alienating its most loyal customer base - honestly staggering.

Sony, Bose and Apple all discounted their flagship headphones pretty early. Sony, Bose within a few months and Apple IIRC was 6 months. So not unusual. Best to wait for deeper discount at Black Friday IMO if for some weird reason you want them. Though there’s no way I’m buying these over any of the competitors.

Your knowledge of the headphone market humbles me.

D

Duder

Lyricist III

Thank you for your patience? Sonos has used my patience up long ago. Spence is an idiot!

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