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July 25, 2024

Update on the Sonos App from Patrick Spence

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  • July 25, 2024
  • 986 replies
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Update on the Sonos App from Patrick Spence

Hello everyone,

We wanted to take a moment to address concerns regarding our new app that launched in May. At Sonos, delivering an exceptional experience is paramount to all that we do. Unfortunately, your experiences over the past several weeks have fallen short of our commitment to you.

Today, our CEO Patrick Spence published a letter that includes a detailed update on the progress we’ve been making and plans going forward. You can read the full letter here.

We sincerely appreciate your patience and continued support. We are working hard to earn back your trust and are more committed than ever to delivering a consistently great Sonos experience for everyone.

Thank you all for your patience,
Your Sonos Team

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      Rhonny
      Prodigy III
      August 18, 2024

      I actually meant to put a 😉 after ‘sort your network out’ but forgot to.

      What was your issue?

      However, I'm not sure you can say “The app is rock solid.” when Sonos themselves accept it's far from it?

      Okay. I did wonder, seeing as it was a comment from you!

      It was a mesh node that had gone red (no idea why) that needed restarting. 
      (Maybe not rock solid - maybe tennis ball hard?)

        Silverthorn
        Prodigy II
        August 18, 2024

        I’ve been using my system a bit more lately and as well as the bug with the ambient settings for my surrounds my Ones and sub-mini, which I mostly use when listening to music, seem to be jumping straight the second song in any album I select from my library. Particularly noticeable the last couple of days. Clicking on the first song yields no error and the album plays fine after that.

        "I saw the Stooges and the MC5"
        Renner
        Contributor I
        August 19, 2024

        The app is a disaster and Sonos has acknowledged problems with the announcement from the CEO. I have 12 Sonos devices. I only got issues aften the release of the new app.

        Rhonny
        Prodigy III
        August 19, 2024

        @Renner 
        I’m not disputing that, but the app is rock solid for me. That is a fact that I am unapologetic about. 

        Ian_S
        Prodigy III
        August 19, 2024

        Every app that is rock solid requires $20-30m of expenditure to ‘improve’ it. 

        No-one disputes your experience in your scenario. What people rightly dispute is the myopic view that because you have a good experience the app is not at fault. 

        Even Sonos admit the app is at fault. 

          Rhonny
          Prodigy III
          August 19, 2024

          Every app that is rock solid requires $20-30m of expenditure to ‘improve’ it. 

          No-one disputes your experience in your scenario. What people rightly dispute is the myopic view that because you have a good experience the app is not at fault. 

          Even Sonos admit the app is at fault. 

          Maybe today's app update will help people further. (Or tomorrow’s- but we’re due one early this week. I really hope this fortnight they’ve coded like they’ve never coded before…)

          Silverthorn
          Prodigy II
          August 19, 2024

          I wonder how long to fix the ambient settings for my surrounds. I don’t like using full.

           

          Edit for clarity.

          "I saw the Stooges and the MC5"
          JohnG666
          Enthusiast II
          August 19, 2024

          I’m still on the old version of the app so wondered if they have now put back the mute button in this new app? Also have they improved the volume control to include the number display as well?

          Thanks

           

          Rhonny
          Prodigy III
          August 19, 2024

          I wonder how long to fix the ambient settings for my surrounds. I did like using full.

          Why is the app behaving so differently for some and not for others. Why has it decided to afflict you with no Ambient vs Full..?? My concern is that Sonos will say ‘ta-da, all fixed!’ And whilst 75% will rejoice, anomalies like this will remain…

            Rhonny
            Prodigy III
            August 19, 2024

            I’m still on the old version of the app so wondered if they have now put back the mute button in this new app? Also have they improved the volume control to include the number display as well?

            Thanks

             

            Mute capability has been back a while now. And yes, volume includes numbers.

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