Retired Sonos Staff

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The new Sonos Mobile App & Web App

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Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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mrgrieves

Avid Contributor I

Since posting the above I found an article that seems to confirm this and it is pretty damning. Not only that but it seems the web app is totally inaccessible too.

I am so upset about this. Since I’ve gone blind, sound has become so much more important to me than ever before. My Sonos system is one of the few luxuries I have been able to rely on. I feel totally let down by Sonos. I will do as the article suggests and disable automatic updates for all my apps and hope I don’t accidentally trigger it.

https://mosen.org/sonos2024/

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sjw

Local Superstar

What a really interesting read, thanks. It's a shame they didn't get any reposnse to their email to the CEO.

Sonos appear to be excelling at pissing off lots of users with the new update that does less than its predecessor.

I would bet a large sum that all of these concerns have been raised extensively during beta testing (and probably even before that) but that it's all still going ahead shows how feedback is acted upon.

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unahppyowner

Enthusiast II

Wow, that article is really truly eye opening. I have felt for a long time that when Sonos updates its app it usually is not really ready for prime time. BUT this time the callousness and total disregard of certain customer groups is just unbelievable. I honestly feel that Sonos is a heartless company. I believe that the lack of communication with its installed user base is inexcusable. The lack of communication and awareness for those customers that are sight impaired is just beyond the pale! I honestly think people need to start writing and calling the Board of Directors. The fact that the CEO cannot or will not talk to his customers (INCLUDING THE SIGHT IMPAIRED!!) is really inexplicable.

I wont buy anymore Sonos, and I will BUY ONE share of stock and exercise my rights as a shareholder. I dont think the next annual meeting is until next spring, but asking questions and submitting proposals are rights that belong to all shareholders.

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doryci

Lyricist I

Given that the '‘classic’ search' is not usable anymore on tomorrow, the May 7th new release. And you can't add local music sources, neither with the same new app, as both you can't connect to your system on prime time (almost every day in Europe around 9 pm). This problem has been around for years and is frequently mentioned on this forum. Please fix the underlying problems with urgency before introducing a new design with less functionality.

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sjw

Local Superstar

Not being able to search local library or add local shares wasn't part of the announcement, only that it will look great.

Let's see if there are any warnings about the removal of these functions (in addition to less accessibility functionality as mentioned above) before users unwittingly apply the update tomorrow.

We'll see then how much Sonos cares about these users.

Stanley_4

Grand Maestro

Might be that they looked at the list of current App problems and decided a new design was a better option.

Been in that situation several times and it is painful to toss all you have done and start over but sometimes it is the best choice.

The aggravations of the ever changing operating system versions versions and support might be a player here too.

B

Byucharlie

Lyricist I

The way I see it, it can’t get worse than S2. I’ll try it. If I can’t find my libraries, I’ll let you all know.

Of course the problem will be my WiFi either way. ;(

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castalla

Local Superstar

So, it's midday 7 May in Europe.... Where's the new app, then?

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

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ShaMack

Lyricist I

For a description that freely and frequently uses the word ‘accessible’, I hear on the grapevine that Sonos has not actually considered true accessibility for all - especially the blind community - as part of the new app development?

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ShaMack

Lyricist I

Wow, that article is really truly eye opening. I have felt for a long time that when Sonos updates its app it usually is not really ready for prime time. BUT this time the callousness and total disregard of certain customer groups is just unbelievable. I honestly feel that Sonos is a heartless company. I believe that the lack of communication with its installed user base is inexcusable. The lack of communication and awareness for those customers that are sight impaired is just beyond the pale! I honestly think people need to start writing and calling the Board of Directors. The fact that the CEO cannot or will not talk to his customers (INCLUDING THE SIGHT IMPAIRED!!) is really inexplicable.

I wont buy anymore Sonos, and I will BUY ONE share of stock and exercise my rights as a shareholder. I dont think the next annual meeting is until next spring, but asking questions and submitting proposals are rights that belong to all shareholders.

Particularly when they throw around the word ‘access and accessible’ countless times and talk about a ‘visual overview’ / ‘look for’ as key selling points in the above article! Really Sonos? Get with the program!

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