The new Sonos Mobile App & Web App

Even the calling notice for the AMA was a joke. They honestly seemed to think they'd be shooting the breeze about their favourite bands.

I am so so so so frustrated with this new app, has turned my Sonos experience to being one of the best parts of my day to now I dread opening the stupid app … so much disappointment:

Doesn’t matter if using on my iPhone 12 Pro, my iPad Air (5th gen), or my iPad Mini:

• It’s soooo slow in loading any of the screens… its like the app is trying to load its UI from the cloud…I can see the UI framework slots with spinning icons while the app figures out what to populate there…prior app was zippy instant, this new one is an slow experience for any of todays standards…unacceptable 
• For any of my Sonos Recently Played or Sonos Favorites, seems like they only work 2 out of 10 times…tapping on them and I instantly get an “unable to connect, try again later” message bar at the top of the screen…there is no UI spinning as app attempts to connect in background, it’s an instant error response…so I have use the painfully slow UI to re-navigate, or re-search, to that playlist/channel/stream… I utter a very loud flustering UGH!! Each time…
• I can’t group any of my zones!!  One of the core unique things of Sonos, and it doesn’t work…I instantly get the annoying “unable to connect, try again later” pop up message…zero delay so doesn’t feel like app is actually attempting to do anything … I can play each zone individually, no longer can group with this new app!
• I hate that full-screen view of what’s playing no longer exists… instead there is a “bigger screen” view which looks like was designed for a phone screen but is extremely busy on an iPad in landscape mode… the clean look is gone, and disappointing … no longer a nice looking framed display of what’s playing, its a jumbled mess
• What happened to the pre-search filters of Artists, Songs, Channels, Play Lists, etc?  This open-ended search-all is ridiculous as I don’t want to see all that… I enjoy searching for a song and seeing all the Artists which cover it…and now I’m getting albums, playlists, channels, etc that has that song name…spending way too much trying to navigate the ‘noise’ just so I can do my music exploration
• I can’t believe how many times I think I’m setting up a zone to play something only to find out I’m sending the music to another zone … and this is occurring with all my family members … so something really bad in that UI experience which I still haven’t figured out where I’m stumbling … but seems to me it highlights poor real world user testing
• changing the volume up/down now has a very annoying delay…again is this dumb app going to the cloud to communicate to my local device??  Now I (and family) end up pressing up/down several times thinking the app didn’t capture the input…then after a 10-30sec delay the hardware finally gets (all my taps) command to change volume and now it’s too high/low

This whole app seems to be designed by someone who doesn’t have a Sonos system at home…

Can we please have the old app back???

If you are on Android you can try side loading the 16.1 APK. On iOS No they would need to put it back on the App Store. 

I really don't like the new update, hopefully you will change some things really soon(os). Couple of things:

In the section "Sonos Favorites" I can't click on the playlists that are displayed.

When I want to change the volume, I can't see how loud it is (is it on volume 10 or 16 or whatever).

When I play music on multiple devices at the same time, I can't change the volume of the whole group, you need to do it one by one. And when I turn the volume down, sometimes it goes louder by itself again.

Now I tried Homepods for a day, cant be compared to Sonos at all. So it seems I am sticking arround a while. Its crazy no one has copied Sonos.

They can’t copy, Sonos will sue them. 

I haven’t gone into the detail that other users have with functionality. The core functionality of the new app in (a) recognising both of my speakers at the same time, (b) playing the music I want, when I want it, and (c) playing music at the volume I want and being able to turn it off altogether when I need silence, were all failing. 

I have chosen to delete the app so I currently have no controller for my speakers, which are moving incrementally closer to eBay where they will no doubt by now be worthless.

Surely the first step here is to at the very least perform a total roll back on this deeply flawed version to allow users access to their systems whilst Sonos regroups?

Meanwhile, Sonos’s share price slides daily…

I am unable to play the FLAC files from the local Plex server via the mobile, Windows or web app while I am able to play MP3 files from the local Plex server which is hilarious so I am considering selling my Sonos speakers and buying an ordinary Hi-Fi equipment instead

I HOPE YOU’RE LISTENING SONOS, WE’RE FED UP. 

So frustrating that we all have spent so much on Sonos devices and they can break it with a new app.   I filed claims for my Sonos purchases and hope to be reimbursed to buy Sony, Bose or something else.