Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97138 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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jgatie

Why am I not surprised lcoal library is hit yet again - the search used to scan UPNP local libraries fine. This functionality was deliberately remove ages ago to encourage us to subscribe to Amazon music .. and from what i’ve read yet again it take a hit :(
My library is several 1000’s of songs - I see limiots have been put in place. This is clearly a rewrite - so why, oh why have you reduced limits on number on songs in a Library!!

There’s always been a limit on the number of tracks in a local library, going back to the first Sonos devices released in 2005. The current maximum is 65,000 tracks, which can be less if you use large tags and/or filenames.

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Berghia

Lyricist I

The new Sonos app is no good if you have a local music library. I could not figure out how, or even if, I could add my local music library with the new app. Even if it is possible, it is not intuitive; my local music library should simply be there when I update the app, and the fact that it does not automatically show up is a serious oversight by Sonos.

About 50% of my listening is from my local music library (i.e., a NAS device on my network), rather than using a streaming app, so this Sonos update was unusable.

I will use the old version of the app and will not update for as long as the local music library feature does not work better in the new app. If the new version of the app does not eventually automatically accommodate my local music library, I will be forced to eventually leave Sonos for another product, after many years of using it. It’s really too bad...I’ve been very happy with Sonos until this fiasco.

I’m also missing the music library. I’ve discovered that it’s the size of the library that’s the issue. When I connect my spouses’ smaller 4000-song library, it works. When I connect my 60,000-song library, it disappears. Both are on the same drive, so it’s not a network issue.

How many items are in your iTunes library?

@Ken in VA Interesting...my library is very large - probably upwards of 50,000+ songs, so maybe this is the issue. Either way, this seems like something that should be fixed.

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Arcticpollen

Enthusiast II

The Register have now picked up the story of this debacle - let’s hope it gets some more traction in the wider media now.
https://www.theregister.com/2024/05/20/sonos_app_update_borks_users/

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Toolio

Prodigy II

The Register have now picked up the story of this debacle - let’s hope it gets some more traction in the wider media now.

There was a story on the Washington Post site a few days ago. Wired and Fortune sites, among others, have also had stories.

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kassey22000

Enthusiast II

I fear Sonos plans to implement a monthly licensing fee, and needs the new software platform to do so. Why else be so aggressive in pushing the updates, and refuse to allow customers to revert to the prior software? I hope that’s not the case, but for some reason Sonos is clearly willing to alienate its customers. Their desire to “create a new revenue stream” could easily be that reason. If so, I’ll dump their products and switch to bluetooth, chromecast, bluesound, Wiim, apple airplay, or any other of a number of products that don’t require monthly payments. And join the class actions against Sonos that are sure to follow.

I was wondering if maybe they were in bed with the Sonophone people. You have to pay for that app, dumb idea though, because everybody is mad, and everybody was already mad about their Gen 1's a few years ago. No way in hell am I paying a monthly fee.

Sonos is indeed looking for new ongoing revenue, and that’s US! Could we are now become the product with this web-based, data drinking, app/service? Sonos can scrap every little piece of your usage and selling it off just like the social media a-holes do.

I can’t find any language in the new app EULA or privacy setting that doesn't allow them to do this now or in the future. It’s web-based now, less secure, more cookie tracking options.

Maybe a subscription service later on (their Sonos Radio was not well received), now it’s likely “sell us off to the highest data aggregation bidder”.

jgatie

Sonos is indeed looking for new ongoing revenue, and that’s US! We are now the product with this web-based, data drinking, app/service. Sonos is scrapping every little piece of your usage and selling it off just like the social media a-holes do.

You are no longer the customer of good audio gear, YOU ARE THE PRODUCT. Maybe subscription service later on (their Sonos Radio was not well received), now it’s “sell us off to the highest data consolidating bidder”.

As stated elsewhere, Sonos does not, nor ever will, sell your data. It is written that way in their privacy policy. And if you claim that privacy policies are easily changed, the FTC has recently stated that a company cannot unilaterally change their policy to negate a policy held in the past. It is considered an unfair and deceptive business practice under FTC regulations. See below:

https://www.ftc.gov/policy/advocacy-research/tech-at-ftc/2024/02/ai-other-companies-quietly-changing-your-terms-service-could-be-unfair-or-deceptive

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Absolute40

Enthusiast II

Sonos Facebook page has a rating based on reviews. Currently 1.5 out of 5.

You can click the rating and add your review. Recommend or not recommend.

Bring back the old Sonos app. It was clunky, but it actually worked!

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strathmeyer

Lyricist II

Made an account to come here and say that the new app is horrible. Like, literally just give us the old app back.

Sonos has lost all my good will.

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slsavarick

Contributor I

The new app is a total disaster from UE/I to system reliability. Playlist that used to play to my system with ease and flexibility now no longer play consistently over my system from room to room / speaker to speaker. Music drops out unexpectedly then will play again for a few seconds until dropping out again. This never happened with the previous app. The AMA was a total joke. Not taking any responsibility for this total debacle. Claiming to have better and faster ability to provide updates and fixes yet here we are almost 3 weeks since the drop of this bomb and still we are all struggling. totally FOS. I was planning to buy a Roam but have now lost all faith in Sono’s ability to honestly respond to customers’ needs and concerns. I will purchase another product from a brand I trust.

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bscott6523

Lyricist I

Please, PLEASE … listen to your community. The new app is TERRIBLE. My primary complaint revolves around the difficulty in changing which speakers are playing and at what volume. What was simple before is now a cumbersome challenge. Push out the old app until you’re truly ready to deliver a superior product.

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