The New Sonos App and Future Feature Updates

I have a house full of Sonos. The latest app running on a new iPad mini is more stable and doesn’t crash as much. The volume controls are finally more responsive. 

But overall the User Interface is absolutely horrible.

One of the worst apps I’ve ever used or dealt with. 

It keeps getting worse and more disappointing. 

Starting with the tiny Your System arrow onwards - it’s all horrible. Straight “F’s” for design, UI and all. 

With each push of an arrow, little windows come up and freak out with pushes and delays. 

Getting the rooms organized is a mini-nightmare. 

I HATE not having full-screen album art on the iPad mini that functions as the main controller. So ugly to have a stacked sliding screen. Who on earth ever thought that was a good idea? 

Your Chief Innovation Officer and your Chief Design Officer both need to be replaced ASAP: FAIL. 

I have a Play:1, 3 & 5 (Gen 2).  The 3 & 5 are both in the kitchen and keep losing the selected service.  Then roughly every ten days they’re lost to the app entirely.  I’m thoroughly bored of factory resetting them.

There is absolutely no chance whatsoever I’ll buy any more Sonos products.  I’m toying with the idea of selling these off and buying Amazon Echoes or equivalent - something (anything??) that’s going to actually f’ing work. 

The Sonos used to be a dream to use, but has deteriorated into a very tedious daily experience.

I have five (or six?) PLAY:1s, two PLAY:3s, and two PLAY:5 gen 2s. I’ve never needed to do a factory reset, nor have I lost connection to my router. 

Factory resets are really never needed, except when directed by Sonos personnel. And doing so more frequently obscures, or postpones an inherent network issue. It certainly erases all stored data, including all the data Sonos would read to help you, from the devices. 

While I understand your frustration, I have to think there is some sort of local network issue your system is reacting to. 

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. But don’t post the resulting diagnostic number here, they get sensitive about GDPR. And don’t do a factory reset. 

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Sorry, but I can‘t submit a system diagnostic, because the sonos app does not work. It always crashes while showing the startup screen. 
 

But after all I‘m tired of trying to fix all these various problems with this sonos app, that are apparently caused by sonos selfmade software issues. 
 

I decided to use the SONOPHONE-App to control my sonos hardware, because it works quick, easy, reliable and stable despite of all the suggested network issues in my system constellation. 
 

This app proofs, that is is possible to program an app, which isn‘t behaving like a crazy diva!!!

Glad you got your system working. 

LOL

Walther:  I’m using Sonophone as well although… I “would” like to have the full-featured Sonos iOS app back in play. It was very handy in many ways. This is my wish for the New Year. Good luck.

SlamDesi, I hope your wish will be fulfilled!! Meanwhile I switch to a more realistic approach, but I continue hoping, that sonos maybe some day…

I agree. Some of my problems are on me as I have not been proactive in calling Support. I do read every suggestion in here that pertains to my music library issues and, watch the videos that are posted. It’s confusing at times and, I would REALLY like it if Sonos would produce a patch that would return my system (and others’) to what it was before May of 2024. All the best, Walther.  Brad

Please fix the TIDAL artist radio functionality (IOS app). It used to be a really good functionality, but now there is no way to play the artist radio playlist, it just shows a track list, that’s it…