I saw that last night as well. After being away from home for a week and half I fired up one of my normal Pandora streams and an hour later "could not pause" I closed the app and restarted it and had no issues.

Not an issue but I'm hoping it will disappear after the next update 

ETA I'm running the  android app.

App is also giving me "can not play content"as well although it does show my Pandora stations. After 4 restarts no joy. 

My wife, sitting next to me, with the last version app lit it right up.

Hello all. Quick background for me… I started selling Sonos as an A/V company employee about 10 years ago. Very familiar with the product, from sales and technical perspectives. I have a dozen Sonos products installed in my home.

When the May 8th 2024 bad release happened, I started experiencing issues immediately like everyone else. I downloaded the previous software version of the app and installed that on my android phone. I turned off updates and haven’t updated it since then. I bought the SonoPhone app for my child’s iPhone.

My system has been working perfectly ever since. No issues whatsoever. Operation is smooth and reliable.

The downsides are I can’t manually update my music library… but this happens automatically every night anyway...so not an issue. I can’t add new products… but that is okay, I don’t really need to.

I don’t get the new app, features, and other improvements. But I also don’t get all the bugs, problems and issues I have continually read about over the last year and 4 months...

I have been reading these threads since then trying to determine when it is ‘safe’ to upgrade my Sonos system to the latest.

So, the million dollar question is… do you recommend I update my system at this point or keep my stable system and continue to wait? (or if it was you, what would you do?)

PS

Sonos could have easily frozen the version I have been using and locked it down as S2. This way people could continue to use it and have a working system (just like I did, and I didn’t even need Sonos’ help to do that, it was that simple) 

Then they could have created S3, as the new app and let people use that if they wanted to or to use the Ace headphones… But Sonos chose not to do this. - I was also a software developer for 20+ years.

Although this point is now moot. Just a comment on one way they could have possibly mitigated the catastrophe. 

JMO

First let me say that since the update my system has performed without major issues. The app was broken true enough but not to the point where I could not enjoy my Sonos. I really believe my lack of issues stemmed from two things:

• My Sonos consisted of nothing older than a Port, Amp and Sub Gen2.
• My network was rock solid as I had an Asus AiMesh WiFi-6 network consisting of three (3) Asus routers with Ethernet backhaul. *

Regarding is it safe to move on to the new App...I’d say yes with the following caveats:

You network should be stable which means no hodgepodge of a main router and extenders either 3rd party and/or plug in wall Wii-Fi pucks

Assuming you feel confident about your network then proceed as follows by the numbers:

1. Unplug all Sonos
2. Unplug Mesh satellites (if applicable)
3. If using an ISP provided router/combo make sure the router side in in bridge mode (applicable if using a 3rd party mesh setup consisting of router and nodes not provided by your ISP)
4. Update your router, reboot it and allow it to come back
5. Make sure Airtime Fairness is off
6. Do not enable band steering 
7. Use same SSID and Paaaword for all bands
8. Make sure encryption is WPA2/WPA3
9. Plug in Mesh Satellites if applicable (allow them to come back)
10. Make sure satellites No not have DHCP capability to assign IP Addresses
11. Update your device and connect to your network
12. Delete the Sonos app
13. Plug-in Sonos 1x1 and allow them to come back
14. If using a Sonos HT setup plug in the soundbar first and allow it to come back; then plug in surrounds and sub. Allow them to comeback and re-connect to soundbar
15. Wait 5 minutes after the last Sonos unit has come back
16. Install the new Sonos app on your device
17. Select “Join an existing system”
18. Accept all prompts
19. Sign-in with your credentials 
20. Test your Sonos

 * Currently running Asus AiMesh Wi-Fi 7

​@AjTrek1 Thank you for that very detailed list with your network recommendations.

I’m sorry for all of the work that you put into that, but my network is solid.

I have a 2 month old Netgear Nighthawk RS700 with WiFI 7 and a netgear Access point. As part of my job working in the A/V field I setup, configure and troubleshoot networks daily and am very comfortable with that and the current state of my home network.

My question is only about the Sonos app and how that is running for everyone from the version before 5/8/24 (my current version) compared to today’s version (latest). 

Yes, there are many factors including network configurations, equipment, age, operation, etc.

But just trying to get a sense of are people generally happy with the current state of the app and how it is working. Or are they not, and would choose to stay on or go back to the version that (for me) works perfectly fine. Thanks again, this may help others as well.

​@JonnySpeed 

I’m very happy and satisfied with the new App. Each update brings more great performance. I’d say it’s comparable to the stability of the old version prior to May 24 and exceeds in some areas. My contention is that the majority of performance issues are network related barring hardware failure and/or 3rd party server issues. That said bugs will always crop up from time to time for reasons too many to name. 

update, Seems it’s NOT Sonos which is causing the stoppage, it’s my iPhone. As it seems to have affected other apps on the phone. If I use the program installed on my PC, it’s plays forever. No stopping, nothing. Seems Apple has a bug in their software as it not only affects Sonos, but Podcast apps also. After about an hour anything playing stops. It happened to me driving, after an hour the program just stopped playing, nothing would restart it, rebooted the phone and it’s back to normal, 

It rarely turns out to be a local networking issue as one would normally think of one. It is usually the local network is doing, or not doing, something the "Sonos Way" and causing issues.

Most frustrating, but any Sonos compatibility issue must be found and dealt with to get a stable Sonos setup even if everything else you have works perfectly on the network. I fought that attitude for many months and many hours of troubleshooting. Surrendered and followed a suggestion from here and 20 minutes later my system was stable and not exhibiting any of the issues that made using it so frustrating.

Yes Sonos should deal with that or at least do a lot better job of providing, and making it easy to find the documents needed to sort things  out.

Is the display of the current song in the queue ios only? Because it’s not working for me on Android.

If I understand your question, I think you are referring to the Now Playing window. I have two IOS devices and both display the album artwork for the song currently playing (provided the artwork is available, or it will display the double eighth notes), but I don’t know if the Android app does this. So someone using an Android device would have to add to this reply.