Retired Community Staff

Important Update to BBC Live Radio Access

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119 replies
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Hi everyone,

The BBC has made some changes to the way you can access BBC live radio in the United Kingdom.

BBC live radio will not be available through Sonos Radio, or TuneIn in the United Kingdom from Today, 13th April 2022.

Find all your favourite BBC radio stations, podcasts and music mixes on BBC Sounds, available on Sonos in the United Kingdom.

To keep listening, you can add BBC Sounds to your Sonos system:

iOS or Android:

Open the Sonos app.
From the Settings tab, tap Services & Voice.
Under Music & Content, tap Add a Service.
Tap on BBC Sounds
Tap Add to Sonos.
Follow the on-screen instructions to add the music service account.

Mac or PC:

Open the Sonos app.
Under the Select a Music Source section, click on Add Music Services.
Click on BBC Sounds
Follow the on-screen instructions to add the music service account.

Users outside of the United Kingdom will still be able to listen to BBC live radio through Sonos Radio.

Cheers,

James L.

BBC Sounds

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seemab321

Lyricist I

Not really enough information here to be of much assistance. There are several posts in this thread that might be able to help you get BBC Sounds.

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R

Rimple

Renowned Listener

BBC stations can be played from within the Sonos app, no longer works with voice control at all, always tries to play from TuneIn and fails, known issue Sonos says BBC hasn’t done the work to integrate with the Sonos API to make it work.

Google or Alexa voice control? I’m using Alexa.

I agree with tony says.

R

Rimple

Renowned Listener

Not really enough information here to be of much assistance. There are several posts in this thread that might be able to help you get BBC Sounds. The first thing I’d be double checking is to see if your address is set up properly for your account at www.Sonos.com, but if it is, perhaps it might be helpful if you were to submit a system diagnostic , and call **** to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Exactly, You say 100% right some disponal give advice to sonos and network.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

R

Rimple

Renowned Listener

Not really enough information here to be of much assistance. There are several posts in this thread that might be able to help you get BBC Sounds. The first thing I’d be double checking is to see if your address is set up properly for your account at www.Sonos.com, but if it is, perhaps it might be helpful if you were to submit a system diagnostic , and call *****. to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Exactly, Authentication Answer.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

R

Rimple

Renowned Listener

Not really enough information here to be of much assistance. There are several posts in this thread that might be able to help you get BBC Sounds. The first thing I’d be double checking is to see if your address is set up properly for your account at www.Sonos.com, but if it is, perhaps it might be helpful if you were to submit a system diagnostic , and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Ok, I will figure out this and make plan according to this.

Moderation edit: Removed spam link

I

itsamishmash

Trending Lyricist I

Isn’t bbc sounds on S2 only?

This could be crunch day for people with S1 only stuff in UK…...

i am S1, and got BBC Sounds all set up and sorted this morning without a problem.

HI, I am trying to add Sounds and I am seeing a message stating: 'System Update Needed. Update your products to the latest Sonos system software'.

106rallye

@itsamishmash What happens if you follow that advice?

controlav

Lead Maestro

A feature which really should be available on Sounds is the Synopsis description for podcasts. Just giving a title is not sufficient information.

The BBC do include a one-line summary in their data and it is displayed in the Hero view that I see on my iPhone. Where are you not seeing the summary?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

C

ChrisBeck57

Lyricist III

Since switching to BBC Sounds my Sonos ‘times out’ of BBC radio after 10-15 minutes. This happens whether using the app from my phone, iPad or my iMac. Often when I go back and press ‘Play’ it then says the Sonos system is unavailable. I have no problem with other stations remaining on Tunein. Is there a setting on BBC Sounds causing this?

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IanTee

Lyricist I

Any update on the issue where Google Assistant voice commands cannot play BBC Sounds stations please? This issue has been know about for months but appears to be no closer to being resolved. Not much point having a voice activated smart speaker that can’t play your national radio channels!

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