A new software update is now live!

So I installed the new update and it generally went fine but as with the last two or three updates I have had a strange ending to the process.  I have two  Play 3s in one room, 2 300s in another and two TVs with sound bars. (A Playbar and an Arc).  I have always used my Macbook Pro to do the updates and then updated my iOS systems afterward.  The update works as expected, sound goes, off speaker lights flash red as do the sound bars while the updating goes on. When the update goes into the finish up stage the sound returns and all speaker lights stop flashing and return to green normal operation lights.  The update stays in the finish up stage for several minutes before it finally announces that there was a problem with the update and to try the update again.  I click the try update again button and the update comes back almost immediately saying that my system is up to date and no updates are needed.  The screen drops back to the Sonos app which announces that my system firewall settings have changed and that they need to be updated before the app can find my system.  If I just close the app and reopen it my system is found and all is well without any changes to system settings.  If I select to try to follow the instructions in the app (before closing and relaunching)  for making firewall changes the information appears to be out of date for Sequoia 15.5. 

Seems that there might be a few issues with upgrade process that could be modified or if I am missing something that I should be doing that would make the finish process work correctly I am all for hearing that.   Minor concerns here really as the update does get applied and everything works eventually.

Thanks for your time and attention!

​@JayBob , that does seem to be odd behavior. Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it?  Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Thanks.  I will report it the next time I upgrade.  I started here to see if there where any other users with this experience and if there was something known that I was/am doing that might cause what I am seeing. 

Thanks for replying and I will follow up with Support next upgrade.  

The desktop app has not been a focus for Sonos for a while now. 

When a user has numerous Sonos devices, the update process can result in seeing an update error message as the process can timeout before all the devices have completed the update, rebooted and reconnected to the network. Simply, just close the Sonos app and reopen which you confirm does successfully find your system again, with no further update required.

Edit: the same update error message can also appear on iOS as the process has timed out but has actually completed successfully.

It seems the new update broke Alarms?

I was just out of town for 8 days. I returned home, connected to my Sonos system, and all my alarms were gone.

When I create a new alarm, and exit the alarms screen, that alarm is gone when I re-enter the alarm screen. 
 

I updated my phone’s OS yesterday afternoon , and all my old alarms came back… but now they’re gone again. 

Try rebooting your router.

A new Sonos app update has been released today (80.23.9 for both iOS and Android, which is unusual). The notes on the App Store, Play Store, and Sonos website just say “bug fixes and improved performance”. Helpful.

I think the issue with having to scroll down a long playlist queue to find the current playing song might be fixed — but it could just be 1) I'm approaching the queue differently for some reason, or 2) it was already fixed earlier and I’ve just forgotten! Could someone say one way or the other..??

Thanks for the update.

 The Trello (sp) board mentioned faster app loading time. Have you noticed any improvement? I’m out of town so I can’t test performance.

Hard to say. I just tested it from closed, and my loading time is instantaneous (a fraction of a second for all thumbnails to load across Services, Recently Played, Sonos Favourites, and for the now playing section to populate). But it was fast previously so I can’t really tell if that is an improvement or not...

Maybe someone for whom it was slow to open before could confirm or deny any improvement, once they have installed the update.

(By the way, no accompanying system update this time, it appears.)

Previously the App would load instantly for me, unless from a force close, where it would take 1 second to load. Its now instantly opening from background or force close, and quicker than Apple Music App takes to load. I don’t have Local Music Library, currently 18 Sonos favourites from 7 active Sonos Music Services.