14.12 Update

What is taking so long? Let us at least rull back to 14.10 while you are working on a fix.

Are we who own the Arc and sub the ones who are effected for Sonos working on software for the mini sub?

I really hope someone takes this to court soon. Unfortunately, we have limited rights here in Sweden as you have to complain to the store you bought the equipment from within a year. We don't have much opportunity to take Sonos to court. I dont accept paying 5000 euro and have the sound destroyed even for one day! And what we are looking at right now is rather three months! Totally unacceptable! Sonos have to roll back to 14.10! 

You’re absolutely right. We’re way too patient. It’s been since the beginning of this year that we have an unfunctional system (including the drop-out rears and sub that took maybe 3 months to get fixed too).

The disrespectful replies from Sonos are beyond unacceptable.

Their response in other words is basically: “We already got your money, so we can do whatever we want and when we want. If we want your system to sound like complete garbage, that’s the way it’s gonna be.”

I know the situation isn't good but some of you are being very dramatic

(putting ones head above the parapet)…

I’m really not surprised by the lack of media interest in this topic  …simply because for a good many users, it seems the workaround of switching off Trueplay on the HT room has worked for them and of course many Android users do not have the Trueplay feature available/enabled on their system anyway. 

So I can’t personally see many media outlets being all that interested, as the evidence supplied by other independents, like Peter Pee on YouTube, for example, support the workaround option that the Sonos Staff offered from the very beginning of this thread. 

That’s also despite Peter Pee’s own early criticism of the HT changes. He does go onto provide frequency charts from his own tests to show the positive (compelling) effect of disabling Trueplay to return the frequency response to what was in the 14.10 build, or as near as dammit  - So for me, it’s now just perhaps a case of waiting patiently, as Sonos say, they are still working on the issue.

Of course a few will continue to complain here, that’s inevitable, but there are probably far more important things for the media to report on at the moment.

I would just say however, if the suggestions mentioned by Staff in this thread do not work for you personally, then maybe resort to submitting the usual system diagnostic report and see if contacting Sonos Support can assist, as you may just ‘coincidentally’ have another separate underlying issue with your product(s) and it’s always worth getting these things checked and looking into. 

At least I see that as better than complaining, or waiting for a fix that may not resolve your issue, if it does turn out to be another separate matter entirely in your own case.

( …and duck!)

Folks i told you, it’s clear now. They did it on purpose because of their new product and they ain't gonna to fix it by rolling back or updating soon. It’s cheaper for them to produce this mini sh.. and probably the profit will be better. If they sound almost identical with this firmware and the mini is cheaper, which one are the regular customers going to buy? Everybody knows the answer. They are not the company they used to be. I’m 100% sure that every system is affected, but because of sub placement or peoples understanding of sound, some say they are not. They knew how it’s going to sound before 14.12. Thats the ugly truth!!!

Sorry, that is not the truth, ugly or otherwise. 

@Ken_Griffiths unfotunately staying quiet rarely causes anything to change

And as these forums are for both helping users and praising sonos products the reverse can also be said 

This is the only way our opinions can be heard I have rang support and found it very basic and not much help in fact I have had more luck with fixes here 

I understand you have had nothing but good experiences with your system but a lot of us haven't 

You can stop ducking I have been as polite as you have been 😊

That’s a statement as a forum user, or as camouflaged sonos employee?

Furious I ever spent a dime on this company with the way they’ve completely run us all over. It’s clear the issue arose because of their new sub mini, and because they care more about selling those to new customers than taking care of their existing customers, they won’t change. 
 

Sell what you have and get far, far away from this mess. 

You believe that despite the significantly lower sales price and the need to recoup development costs for the Sonos mini, the profit margin is higher for the mini than it is for the full size sub?  They intentionally sabotaged  the sound quality of the full sub to push people into buying the mini instead?

If this were true, then why would Sonos allow only one mini per HT room, while they allow 2 full subs?  And why wouldn’t they just stop selling the full sub, or raise the price, if profit margin was an issue with the full sub?