14.12 Update

So will sonos make us wait another month for the full release? Really sounds like sonos wants to fix the bug but will make us wait extra time for a fix. 

I doubt we will ever see a fix that returns the sound signature we had before this is the new signature we may get truplay working again but the arc is now an expensive centre based bar but hey it's got clarity 

At least when I need a hearing aid I won't need it to watch TV...

I find it ironic that the people most affected are those with the most expensive home theatre configuration. So the people who paid the most are the ones having to wait 3 months for a fix for something they were at fault for actually updating software.

 Bottom line here is…NEVER allow auto updates.  Updating software can make your system worse and have to wait at least 3 months in the hope it might go back to normal.

 Wow. just Wow

I’m amazed this isn’t getting more media attention. I don’t really feel those at the company are in any rush.  Clearly its 5-10min exercise to roll back a software update . Sorry guys but super lame. Don’t think you need 3 months LOL

Sonos is terrible at solving the situation, I work in a large gaming IT company, and if there is some kind of production incident, it is fixed as soon as possible (few hours to fix or rollback), NOCs can call you even at night and bring you to work. 
I am very surprised how a company that knows how much their products cost, which positions itself as premium, can treat its customers so irresponsibly.

I really regretted that I didn’t buy a top-end soundbar from Samsung instead of Sonos Arc, but I will save my friends, colleagues and acquaintances from buying any Sonos company products.

“618 replies and 60583 views”

This is the current number as i am writing my reply, do Sonos really understand how many customers they have disappointed till now and how many other possible leads might have avoided to buy their top-range products due to the ongoing issue!

With their every 3rd Tuesday (a month) release cycle, they are expecting their consumers to wait for 3 months (possibly 18th October) for a high priority and severe issue. No wonder their stocks are steeping down.

Killing their flagships just to sell the new Sub Minis. If they really think, this could save them to sky-rocket their stocks, they are fooler than us. A happy customer base and trust gives you the rewards and not some flashy tricks.

I have already started warning my friends to stay away from Sonos for their home theatre choices. I wish i could say all of this on the face to Patrick Spence (CEO). Wouldn’t have expected the fix still, but would have atleast seen the shame in his eyes.

Just updated to 14.16 as my system is broken anyway 

Good news is it's no worse 

Bad news is it's still the same 

Guessing this is tweaks to the new sub mini which I will never buy

I really hope someone takes this to court soon. Unfortunately, we have limited rights here in Sweden as you have to complain to the store you bought the equipment from within a year. We don't have much opportunity to take Sonos to court. I dont accept paying 5000 euro and have the sound destroyed even for one day! And what we are looking at right now is rather three months! Totally unacceptable! Sonos have to roll back to 14.10! 

I just tried switching truplay on with the new 14.16 update and while the arc becomes slightly less tinny it still makes the sub invisible sigh...

Any chance you are willing to share these findings with us, perhaps through personal mail as Sonos will certainly interfere instead of, you know, spending time on fixing their products. I’m pretty sure most of us are looking to dump our Sonos set-ups in favor of something developed by a competent company or one that is willing to accept mistakes and prioritise solutions, or at the very least try o avoid owning a system by a company that doesn’t fall under these categories and retains the ability to tank their products with one single update while playing stupid pertaining to its’ solution, which is **literally** just an older version of the firmware they’re refusing to roll out again or give their customers the choice to use at the very least. 

I’m willing to invest a lot of money (that I’d rather burn than drop on another Sonos product in my life) to prevent myself from ever being in this position or in any kind of way dependent of a company like Sonos, or its’ firmware, for my ability to hear decent audio. Seriously, even if they gifted all of us a free mini sub (which I think could make a nice little bin for my toilet come to think of it), I’d still not recommend Sonos to anyone ever again or walk away from the decision I have made to get rid of all of their products from my household and urge everyone to avoid that dumpster fire. 

My own morals are the only thing preventing me from screwing someone else over with it atm more than any presumed affinity for the set-up, or further belief in Sonos to fix this fiasco or desire to continue using it. The only reason it’s not in an actual dumpster is because I could get more money for it if they do manage the fix, which I can then use to invest in any of their competitors. For me, Sonos is banned from my house. If anything, I think Sonos deserves absolute bankruptcy, a major part of their employees permanent joblessness in the audio industry due to sheer incompetence and by the looks of their stock, LMAO, that’s not too far off anyway.