Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97127 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

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C

customdesignandcontrol

Lyricist I

hi sonos team. we are a platinum dealer from latin america. 250+ systems deployed.

some feedback about the new app, that I honestly think you’ve released too soon, and/or without properly beta testing….

this is with last ios firmware

-sonos icon when minimized still remains gold icon, instead of black as the big icon

-can’t find the timer function

-users that have more than 2 systems (office and home for example), is a pain in the neck that the app doesn’t recognize that you are at the last system (wifi connection) and you have to close and open the app again.. and with this app, yo uhave to log in with the account each time.. so frustrating and really bad UX. it is really common that you operate sonos in different systems (my mom has sonos, my father in law has sonos, my home, my country home, my office) ->you need to get this thing solved guys, is it really annoying and it looks like the app or system is not working

-the search button is not easytofind

-add to queue, and other add functions are not there

-please add an admin password to adavanced settings. sometimes it is a good thing to limit the volume of some products, as the teenagers of the family can go crazy at the party and forget about taking care of the equipment. parents (actually who pays for the system) ask for this.

I think you made a really disrupting change, we’ll see how the users get along with this.

regards

nico freda - head of custom control

A

Adam Hay

Lyricist III

Right - after my rant earlier and having read the further views of others since, I am officially kicking off a poll on this Forum

QUESTION ;

SHOULD SONOS OFFICIALLY AND IMMEDIATELY OFFER THEIR USERS THE OPTION TO UNINSTALL/ROLLBACK THE UPDATE? VOTE:-

Option 1 YES SONOS should officially and immediately offer their users an option to roll back the update

Option 2 NO SONOS should continue on the current path and persist with this compulsory update

H

HenriR NL

Enthusiast II

Right - after my rant earlier and having read the further views of others since, I am officially kicking off a poll on this Forum

QUESTION ;

SHOULD SONOS OFFICIALLY AND IMMEDIATELY OFFER THEIR USERS THE OPTION TO UNINSTALL/ROLLBACK THE UPDATE? VOTE:-

Option 1 YES SONOS should officially and immediately offer their users an option to roll back the update

Option 2 NO SONOS should continue on the current path and persist with this compulsory update

Option 1, of course - this lastest update does not even qualify as a beta version! And using sonos primarily to play my own music library i am getting really fed up at Sonos and the way they keep on make it more and more difficult to use one's own collection (and no people, not everything can be found in the streaming world!). It really looks like they are earning money from the streaming folks

H

HenriR NL

Enthusiast II

Sonos is a company that has earned trust our lives and homes, our most intimate spaces and moments. The reason this is so shocking, so upsetting to is that for your own reasons, you snuck in under the cover of a routine update… and entered our homes and deliberately violated that trust, breaking those spaces. You did this without warning, without consent, without an opt out plan or strategy. When we objected, you said that you were being “courageous” which is just indefensible. This situation went from being bad but fixable with a rollback, to a fundamental violation of personal safety in our homes.

It feels like you broke into my house and stole all the audio equipment I have painstakingly purchased, configured, and maintained. You replaced it with some broken knockoff gear, and left me a smug little note expecting me to thank you… and that you will maybe fix what you did in the coming months.

In order for you to begin to recover from what you have done, if it is even possible, you should start by imagining a similar situation with other daily appliances. Your appliance company calls you and says “we have a small routine update we need to make to your home appliances, we can apply the fix remotely. We’ll come by tonight”.

You come home and the the dishwasher looks the same, but doesn’t actually wash dishes correctly anymore, it is missing the cycles you use every day, and no longer has a timer function so it can run at night. Your family don’t know how to operate it and it is messing up your home routines and schedules. The oven only now cooks with some of the modes, and has completely removed the timer feature you use every day to cook meals with your family. The refrigerator / freezer temperatures are wrong, you can’t change them, and you are spoiling food and the freezer is thawing and no longer makes ice. When you call to find out what is going on, you are told how great the new experience is. That this was deliberate. There is no way to go back, but that these features will probably come back in the coming months. Until then, there is nothing you can do about it - although feel free to post on our support forums.

Now ask yourself “How would I personally feel if someone did this to me, in my own home, with my own things, without my consent, and then refuses to immediately fix it?”

If you are like most people, you will probably find yourself saying “I would be very angry. I would want the people that did that to be very sorry, to really mean it, for them to fix it and make amends if they could. Even still, I’d want for there to be consequences.”

To be clear, this is far far worse than the S1/S2 debacle. People had time to react, and so you were able to recover - but it made your long time customers doubt you. Unfortunately, Patrick already promised that you wouldn’t do anything like it again. He said “If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.” You broke your promise.

I am going to hope that this is not a mortal self-inflicted wound to your company. It may be, depending on each of your ability to accept responsibility what you did, for how you behaved after the harm was evident, and what you do now.

For me, I am going to delay a multi thousand dollar upgrade to my home system I had planned until at least next quarter. I will not be buying your headphones this year, although I planned to along with replacing all my old Play:1’s with Era 300’s this month. I hope that, by the time Q2 earnings come out, you have begun to recover. I wouldn’t be surprised if your sales are depressed for a while as a result of this, you lose considerable goodwill and support from high-end users. You have made me go from a NPS of 10 to an active detractor.

Maybe it’s time to move on forever. I hadn’t evaluated that seriously until now. Last night I started looking a the many alternatives to your products and ecosystem. A lot of really great competitors have emerged in the 20 years I have been a loyal Sonos customer. That’s completely and entirely because of what you did to me, to us, without consent. After you promised you wouldn’t do it again.

I share pour pain, litterally, and feel it my my wallet too having quite a number of sonos components, however I am afraid the time has come to move on. Sonos has been consistently degrading its product and increasingly showing how little its cares

H

HenriR NL

Enthusiast II

Fire whoever managed this app redesign. I am on 80.00.04 on my iPhone now. There is a lot of functionality missing from the previous versions. I am constantly having to go back to the desktop app to do things like add music to the end of a queue, or to reorder music in a queue. All I can do is replace a queue now. There is more missing, but honestly, did no one at Sonos realize this? My Sonos stuff is aging and I will likely look elsewhere in the future for a replacement system. It’s just getting worse and worse over time.

Same here (not too mention there is no way to get back to the former app on IOS...)

H

HenriR NL

Enthusiast II

Sonos’ Team silence is deafening…. This seems to be yet another inceasingly occuring Sonos feature….

We should dedicate all topics in the community to discuss and exchange experiences on alternative multiroom systems as, clearly, Sonos doesn not make any use of the community's reaction and comments AND I don't think we should expect any (app or attitude) improvement by sonos anymore.

F

fdowsley

Lyricist I

no mute button

search doesn’t work right - so hard to find anything

can’t add to queue

please update this soon- experience is a bummer

Mark D

Contributor I

Again, it is *

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

S

SoCalMark

Lyricist I

I’m reading countless entries from upset consumers like myself, who have lost functionality or have thousands of dollars worth of Sonos equipment that isn’t working, because Sonos leadership pushed out a launch way too early. I’m not seeing any formal or informal responses from Sonos leadership however, so it will be really interesting to see how this plays out and the impact on the company, stock price and maybe some necessary Board action. If you can’t fix the vast majority of these issues immediately, you need to roll back the update. Do the right thing, and that includes coming out of the shadows during this firestorm you’ve created, be present, own your mistake and fix it.

Mark D

Contributor I

Sonos is a company that has earned trust our lives and homes, our most intimate spaces and moments. The reason this is so shocking, so upsetting to is that for your own reasons, you snuck in under the cover of a routine update… and entered our homes and deliberately violated that trust, breaking those spaces. You did this without warning, without consent, without an opt out plan or strategy. When we objected, you said that you were being “courageous” which is just indefensible. This situation went from being bad but fixable with a rollback, to a fundamental violation of personal safety in our homes.

It feels like you broke into my house and stole all the audio equipment I have painstakingly purchased, configured, and maintained. You replaced it with some broken knockoff gear, and left me a smug little note expecting me to thank you… and that you will maybe fix what you did in the coming months.

In order for you to begin to recover from what you have done, if it is even possible, you should start by imagining a similar situation with other daily appliances. Your appliance company calls you and says “we have a small routine update we need to make to your home appliances, we can apply the fix remotely. We’ll come by tonight”.

You come home and the the dishwasher looks the same, but doesn’t actually wash dishes correctly anymore, it is missing the cycles you use every day, and no longer has a timer function so it can run at night. Your family don’t know how to operate it and it is messing up your home routines and schedules. The oven only now cooks with some of the modes, and has completely removed the timer feature you use every day to cook meals with your family. The refrigerator / freezer temperatures are wrong, you can’t change them, and you are spoiling food and the freezer is thawing and no longer makes ice. When you call to find out what is going on, you are told how great the new experience is. That this was deliberate. There is no way to go back, but that these features will probably come back in the coming months. Until then, there is nothing you can do about it - although feel free to post on our support forums.

Now ask yourself “How would I personally feel if someone did this to me, in my own home, with my own things, without my consent, and then refuses to immediately fix it?”

If you are like most people, you will probably find yourself saying “I would be very angry. I would want the people that did that to be very sorry, to really mean it, for them to fix it and make amends if they could. Even still, I’d want for there to be consequences.”

To be clear, this is far far worse than the S1/S2 debacle. People had time to react, and so you were able to recover - but it made your long time customers doubt you. Unfortunately, Patrick already promised that you wouldn’t do anything like it again. He said “If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.” You broke your promise.

I am going to hope that this is not a mortal self-inflicted wound to your company. It may be, depending on each of your ability to accept responsibility what you did, for how you behaved after the harm was evident, and what you do now.

For me, I am going to delay a multi thousand dollar upgrade to my home system I had planned until at least next quarter. I will not be buying your headphones this year, although I planned to along with replacing all my old Play:1’s with Era 300’s this month. I hope that, by the time Q2 earnings come out, you have begun to recover. I wouldn’t be surprised if your sales are depressed for a while as a result of this, you lose considerable goodwill and support from high-end users. You have made me go from a NPS of 10 to an active detractor.

Maybe it’s time to move on forever. I hadn’t evaluated that seriously until now. Last night I started looking a the many alternatives to your products and ecosystem. A lot of really great competitors have emerged in the 20 years I have been a loyal Sonos customer. That’s completely and entirely because of what you did to me, to us, without consent. After you promised you wouldn’t do it again.

What an absolutely accurate and well penned response to the * that SONOS expects us to endure. To the author, I thank you.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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