Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97127 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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Show previous replies

jgatie

Exactly! This is NOT a failure in programming or whatever. It IS a management screw up of biblical proportions!

Yep. Worst I’ve seen in a long time.

D

dvcrob

Lyricist I

I really wish people would stop blaming the engineers/developers or the QA teams. No developer would release this half-baked software unless they were forced to by management. This is so obviously not on the developers and/or QA, I don’t know why anybody would even be mentioning them.

Agree, blame Product for the MVP of features and requirements. Then blame Executives for the release.

Yes, I am from product. Bad release, no benefit I can see or reason to release in current state. No upsells, net client gain or incremental revenue associated with the release. Big impact on client experience.

Maybe there is some compliance, security or obsolesce reason. (Giving them the benefit)

J

Jens-O-Matic

Lyricist II

Just read a comment from Sonos: “We are working on addressing the issues with the new application and we will be updating it.”

The old adage goes “You can’t polish a turd.”

Sonos has a brilliant application that they have been running for years, yet they want to attempt to figure out how to fix the crap they just released.

WOW! That is special! Dear Tucker, please quit!

J

JohnG666

Enthusiast II

If I worked in sonos support I would refuse to support this version, tell the management to support it themselves and just walk out.

C

Cheshire Cat

Contributor I

Given that Sonos has poured a bucket of vomit over customers’ heads with this update, folk are understandably thinking of looking elsewhere. So - what do forum members consider to be viable alternatives to Sonos?

W

ward.b

Contributor I

DO NOT upgrade to this new version. It is a disaster...

A

Adam Hay

Lyricist III

Unbelievably crap new software. I spent 25 years running major national and corporate IT systems programmes so I know how to release important major software. If my Development and Test Managers had released this rubbish I would have sacked them both on the spot.

I know how difficult it is to release complex software against multiple target users - and this is not the way.

Where the hell has my Music Library gone? My major way of using the Sonos system just disappeared overnight. The library is sitting on a Sonos-compliant dedicated Zen Mini music server. I have no options in Manage settings to set up a source and have no Your Sources choice on the main screen.

FYI I run three Sonos systems in different locations. Two S2 and one S1.

WAKE UP SONOS! THIS IS THE SECOND TIME YOU HAVE TREATED YOUR USER BASE AS LESS IMPORTANT THAN NEW SALES (after the S2 vs S1 debacle). Three strikes and you're out and your valuable user base will go somewhere else

A

Anonymous

HEOS here we come. Sonos speakers might sound great but their platform and software is just not trustworthy or reliable. They may class this as a ‘courageous’ from the ground rewrite of the app, but honestly I would start ALL over again with a new team and direction.

Anyone want to buy a Sonos Home Cinema (Arc, Sub Mini, Era 100 Surrounds) and Era 100 Stereo Pair 😂

What are peoples thoughts on the Denon 150s, Sound Bar 550 and Sub? Had a lot of Denon kit previously and its sounded pretty good to me?

G

Grandmasthipflash

Lyricist I

Thank you Sonos for taking a perfectly functioning app and “upgrading” it to one that is counter-intuitive, clunky, and has removed countless functions and abilities.
No longer can I access, upload, and play music from my personal library (unless I pay for an additional service to be able to play music that I already own). The ability to create and add to Sonos playlists, which I added to constantly for my kids, is gone. Looking for related artists in programs like Spotify (a great way to doscover new music), is gone. If my Roam drops off my system, which it does frequently, I now have to do a factory reset on the device rather than use “Find Missing Device” function, because that is also gone. And if I want to revert back to the previous app, because this one is absolutely terrible? Nope, can’t do that either.
I’ve spent thousands of dollars on Sonos products through the years, and was about to spend sever thousand more for new products, but now I’m trying to figure out if I should (and can afford to) ditch this system completely and start over with something else completely. This is hands down the worst app “upgrade” I’ve ever encountered.

Sonos should apologize to it’s users for screwing up so badly and revert back to the program that worked perfectly fine, because this is complete *.

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

N

NJ User

Lyricist I

Fire whoever managed this app redesign. I am on 80.00.04 on my iPhone now. There is a lot of functionality missing from the previous versions. I am constantly having to go back to the desktop app to do things like add music to the end of a queue, or to reorder music in a queue. All I can do is replace a queue now. There is more missing, but honestly, did no one at Sonos realize this? My Sonos stuff is aging and I will likely look elsewhere in the future for a replacement system. It’s just getting worse and worse over time.

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