Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97107 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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Show previous replies

SirDigitalKnight

Enthusiast I

Just for the fun of it I slapped the new app on my very old LG G5 to see how bad it really is…

Something went wrong:

Playlist show but no way to actually play them!:

Only thing I was able to get to play was a recently played Spotify album of birthday music:

A

Anonymous

The ability to choose to “play next” and “add to end of queue” is gone, and apparently also the ability to put together playlists. I can’t imagine there’s any real cost to retaining the queueing features (w/ play next, play last, etc), and certainly negligible impact to the new vaunted UI. Why get rid of them? The iOS app becomes near-useless to me without them.

Why? My guess is that Sonos is only concerned with marketing & selling to streaming users. It’s easier for them, and I’m sure they’d just as soon not have to worry about the headaches that come with supporting personal music libraries. This is their 2nd move toward de-emphasizing people who use their own music library--previously it was when they released voice control without the ability to manage a music library.

Will Sonos make the mistake of sticking to their guns on this one? I’ve invested a couple thousand in Sonos products, but will absolutely find a way off the hardware if they do. I’ll also ensure no one else I know makes the same mistake.

I’ll just copy this link from an earlier post--here’s how to roll back to older version of the controller on Android. https://www.reddit.com/r/sonos/s/j5rbcMRh2H (Anyone have iOS instructions for doing so?)

As has been stated elsewhere queue management and other ‘missing’ items have not been removed per se, rather they have not yet been added in to the rewrite of the app. The end result is the same, I get that — and releasing the app prematurely has been a huge misstep. However queue management has been slated for an update I believe in July. With all the bad press, maybe it’ll come sooner - who knows!

Thanks. Sorry, didn’t have time to read all the posts. It’d be nice if someone could pin a summary.

Auto Trueplay / Quicktune Era (100 & Era 300) - Arriving in Late May

Snooze Alarms - Coming in June

Google Assistant Setup on Android - Coming in June

Sleep Timers - Coming in July

Find Missing Products Tool - Coming in July

Offline Devices - Coming in July

Queue & Playlist Editing - Coming in July

B

burnsb

Lyricist I

Awful Update! Where is my sleep function??? Alarm function?? Basics suddenly missing! No Sonos recommendation for friends anymore!

D

DanSpin

Trending Lyricist I

I just got off the phone with Tech Support after experiencing a frustrating afternoon with the new app.

Here is my list I gave them:

( I have seen similar issues in other posts.)

Favorite Playlists created in Sonos Controller will not play in the new app.
A small annoyance but Sonos favorites are not displayed in Alphabetical order.
Changing rooms doesn’t work for AT ALL.
if I create a playlist in the IOS app it works but no queue is created.
If i send a playlist from the Controller it plays to the speaker and appears on the IOS app but does not create a queue.
If I choose an individual song from a favorite playlist I get an error message: “something went wrong”

Tech Support called Engineering who advised that they are aware that features are missing and will be added in soon.

I said to the support person that putting out an incomplete app was the most ridiculous thing I have ever especially considering the cost of Sonos devices!

We need a way to go back to the old version until the new version is fully featured and tested!!

T

Toolio

Prodigy II

Sonos, where are you?

Your customers are upset, and you don't seem to care. Perhaps I'm naive, but that doesn't seem to be a great way to run a business.

D

DizzyBoyUK

Lyricist III

I've tried the new app, can see what they're trying to do with it but it shouldn't have been released yet, it's not ready, far too many basic features missing so I've gone back to the previous version and shall be blocking updates for the time being.

Sonos hardware is not cheap, you shouldn't be removing features from users simply because you set an arbitrary deadline to release an app that's not finished.

L

LAC Wausau

Lyricist I

Wow--what a disaster! I have over $3,000 invested in my Sonos system and I’m ready to trash it all. When I started my journey with Sonos, there were not many options and the sound was fabulous so I continued to invest in the ecosystem. Now there are MANY more choices so I have options. Who could possibly approve the release of an UPDATE that has fewer (and poorer) features than the original?! Sooooo disappointing!

S

Sandiee

Contributor II

The new version is useless. The previous was pretty terrible as well, but one used to live with it. Now however, removing old features, not intuitive, crashing, error messages. Sonos learned nothing from its past debacles. I always gave it benefit of doubt. Now my patience is gone. I’m stuck with my devices for a long time ahead but there is no way I will ever purchase another Sonos product again.

C

castalla

Local Superstar

Is there someone at SONOS who is willing to support the long time users and break-off with the product and concept in a way that is respectful to actual customers?

You must be joking, surely 🤣🤣🤣. Commit employment suicide? 😆😆😆

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

S

Shack99

Lyricist I

Each update removes more of the reason I bought these devices. Wifi radios in the speakers die, stop supporting 400 dollar speakers after you decide we should buy new one, stop allowing me to play my own music on my phone then in this lates release you decide to remove alarms and that ability to play music from my NAS... what exactly are you doing? Feels like you got bought by pandora/spotify and want to force us to pay for another streaming service just to have the pleasure of using the EXTREMELY expensive devices you forced us to buy.

I'm over you.. FIX THIS >>>].... NOW!

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