The new Sonos Mobile App & Web App

I open the app. Today I clicked on the search bar. Entered in the name of the artist I wanted -could have been Electric light orchestra?? And got five seconds of blank unfilled screen grey blobs as in the picture and then got that message. 
I had already gone through the usual process of having to re authorise both my plex and tidal accounts which sometimes solves the problem. 
but this time I’d tried it a couple of times after doing that and still got the same result do I screen grabbed it. 
the Siri being up was due to my trying to do it quickly and setting off the Siri - I use a button to activate Siri because I don’t like being monitored 24-7.

Looks like someone from Sonos was listening! This is the thread  to post your constructive criticism in everyone! Maybe we’ll start to see some kind of return to an app that can be used instead of Airplaying when we want to listen to anything!!!

FYI just tried again. It worked. But it’s hit and miss since the new app. 100% miss until I reauthorize and then approx 60% miss. 
but then I tried to click on an old search history item which was spelt exactly: Dire Straits and it failed again. Surely even if I spelt it wrong it’d just give me a bad search result- not that message. 
 

I forgot my manners, too excited. 
Hi Ken, thankyou for trying to interrogate my problem.  
Im sorry that you are in the position where your job is to help others in this terrible time for Sonos. It must be really difficult and you have my empathy. 
thank you again. I really hope things get back to usual for you. 
Fingers crossed the next update adresses some more issues. 
 

@Dinner 

Just to say I’m not working (I’m long-time retired me) I’m just an enthusiast and Sonos fanboy (so many keep telling me) .. Anyhow, I have tried to follow your steps…

Firstly, on my iPhone I had to enable the search history as I had that feature disabled. 
Next I searched for Dire Straits, but used the incorrect spelling ‘Dire Straights’ - that actually worked and returned lots of results. I noticed that the Sonos App only seems to save the actual search history, when I select a result, which is always in my case the correct spelling in the ‘results’ list or at least that’s what I am seeing here.

Anyhow I selected the Artist from Apple Music and played a few things.

I paused playback on the chosen room and returned to the search and I just see this (screenshot below).. if I select that saved search item - it also works.

So I’m just struggling at the moment to see/understand how the Sonos search saves the incorrect spelling of ‘Dire Straights’? (as the example I used) as it only seems to save when I select an actual result as far as I can see?

Hope that makes sense, I did not see a ‘Something went wrong’ error. Well not at the moment in the initial tests done here.

@Dinner,

Can you recall what you selected in your misspelt results list. I’m just wondering if it was maybe an old search and that whatever you selected was now perhaps no longer accessible/available? Maybe that’s what causes the error message to appear? - just as a thought🤔?

I don’t actually think I selected a misspelt old search item.I cant see any in the list. 
I selected Dire Straits. And the problem I initially posted happens too regularly to even count. 
Here’s the list at this point: 

but you're right, the list seems to only remember the successful searches as far as I can see. 
as for no longer being accessible. Most things I search for are on my plex server which hasn’t changed for at least a year. 
but I also have tidal, so you’d expect even if the plex wasn’t talking to Sonos, tidal would have something. 
 

but that message was a malfunction message right? Not an. I can’t find it message so I think it’s a moot point. 
 

Yeah fair comment about the error message, but that’s something Sonos could adjust later, it’s perhaps not a priority at the moment in the grand scheme of things. I became interested in your post, as I can’t say I’ve seen the message in my setup here.

You mentioned Plex and my first thought was maybe the local Plex server is using some power management features (spinning down drives etc.) and not connecting immediately and causing the error. So that might be worth exploring, perhaps, and if it’s that, then maybe let Sonos know.

There was an update to Plex sever in the past two weeks too, so maybe ensure you have the latest version installed, v.1.40.4.8679-424562606.

But I’m really curious. Why are you trying to solve problems for people? 
The rhetoric from Sonos has been arrogant even while admitting in a very small way that ‘there have been a few oversights’ which obviously they have to do or it’d be curtains for them. So not really what you’d call apologetic, just enough for music blogs to publish and save a complete routing. -so not really good enough. 

The new app seems to have been entirely rewritten to accommodate a new set of headphones used while not at home. Not to improve anything for their millions of fans(I was one) 
 

I’ve been so broken on Sonos by this whole incompetent debacle that even if things do get better, I don’t think I’d ever recommend Sonos to anyone ever again. EVER!!
it took me ages to set up the original Sonos gear to work flawlessly including hardwiring almost all of my gear due to network issues. Then this update happened and ruined all my joy!!
 

What gives you the strength to help others on this. 
surely you’ve lost your fanboy status by now?

Yeah, latest plex about three days ago. Server and iOS updates done in that time period
and the search is set to ‘all services’ not just plex. 
subsequent searches show tidal has all of those artists on their list