Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97139 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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Ken_Griffiths

I hate you.

Now my tv room is gone. Nothing works. 3000 usd system is a complete crap.

If the new Sonos App isn’t perhaps working correctly with your Sonos setup then, if practicable, it maybe best to reproduce the issue(s) seen and immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter.

Bumper

FYI prob will need to wait until Monday to talk to support who will probably either blame their wifi or tell them the new app is buggy AF and nothing they can do.

Stuart_W

World-Class Superstar

I avoided to write here for more than a month - was hoping things will settle down and meanwhile moved to new place. Re-install all SONOS and IKEA/SONOS products I own - 4 rooms, 2 bathrooms - 10 speakers and 1 sound bar. Recap: terrible, awful, from bat to worse heading to worst. Main source of music is Apple Music. Internet is ok (300Mbps), dedicated router TP-Link (TL-ER6120), wi-fi mesh system (TP-Link Deco5 - 3 pcs), some speakers wired - in other words I did all I have to do and what I have in return:

Speakers are cutting out and in non-stop, I tried all I read in internet even turning off and plugging out all and then pugging it back from modem→ to router→ LAN switch → wi-fi mesh units. Same result. Changing wi-fi channel. Same result. Have to disconnect the room from the app and then to reconnect it - in most of the times it works from first try, sometimes - not.
App is still a non-sense - looks SONOS really think they’re the smartest guy in the room with “all cloud” operation. Many time is happens volume slider to be unresponsive at all - I turn it down, volume level remains same and slider moves back to it's previous position.
Listening from my NAS is not an option now and I don't believe it will be an option despite what SONOS are promising. Right now their site says it's not supported in iOS and Android apps so to revert to Windows app → Manage → Music Library Settings but this one is just grayed. Just don't believe it anymore.

Not to mention all little tiny things like UX of volume control usage in the app, the fact that I can not play a radio station clicking on it's icon but have to open it clicking in new tab and than to click "play”

Was it all worth just for the new headphones gents?

With 16.XX all was ok, now 80.XX is a farewell song. Yesterday I was to friend owning local audio shop and mid aged guy passed by to ask for multi room solution and asking for feedback specifically for SONOS. So he had it...

If using SonosNet, then ensure you’re not wiring any Sonos product to a mesh Satellite Hub, either directly, or indirectly. You might actually find it better to run the Sonos system on your WiFi mesh and forget SonosNet altogether, but that’s a matter for you.

I have TP-Link extenders and Sonos explicitly had me wire the ARC to one of the satellite hubs (partially because I told them wiring to the router was (and is) extremely awkward. If this is a no-no they really ought to have told me. I am over the problems that caused me to contact Sonos some 6 months ago but still have the ARC wired to the satellite hub.

Also you say you are able to play your music on your NAS (I had to buy a new NAS as my old one was smb1) but I can only start play via the Mac controller. The iPhone and iPad apps certainly don’t work for playing My Music

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

G

Gaham

Headliner I

Since May 7th it feels like we have been experiencing Groundhog's Day and sadly it feels like we have more months of this before we get things resolved for all users. Whether you think that Sonos were brave, ambitious or stupid this is not the experience that I paid for when I first invested.

I appreciate that Sonos received complaints about the previous Apps but I would guess that the outrage here for the latest App exceeds anything they have seen before.

Given that context I remain amazed that Sonos communicate so badly about their plans to resolve the issues. The “leak” of the release plan for the 22nd July and lack of clarity from Sonos, for what I hope will be a watershed release, is a case in point.

I know that they have their reasons for taking this approach but I frankly, in my opinion, the disregard for their existing users is unforgiveable.

My conclusion is that Sonos, at a corporate level, don’t care about the problems that the premature release of the App has caused. This leaves the development and support teams to pick up the mess that has resulted. The impact is clear, wait times of over an hour when calling support and updates that introduce new bugs, like the random muting of speakers, while fixing existing ones and improving stability.

I feel genuinely sorry for the Sonos support and development teams their task is not an easy one.

I feel even more sorry for the users, of which I am one, who continue to have the enjoyment of their Sonos systems blighted by this substandard App.

I appreciate that others here will disagree but my experience of the App tells me that it is still not fit for purpose 11 weeks after first release. My system is “usable”, primarily because of the PC App, so I plan to try and enjoy listening to music on it as best I can while I wait for Sonos to deliver the App they told us that this one would be. I just hope they can fix it by Christmas.

C

chambolle

Enthusiast II

@Ken_Griffiths:

Denial is not a river in Egypt. You can tell us for the umpteenth time that ‘it works for me’ and regale us with all of the workarounds someone can try in hopes of restoring the functionality he enjoyed and took pretty much for granted prior to May 7.

But I suggest you go all the way back to the original post on page 1 of this 65 page thread. Look at the hoopla, the promise of a fantastic experience, the fifes and drums and cheerleaders marching down the avenue extolling the virtues of the new app and its ease of use.

Then tell me how many of the posts on the following 65 pages are positive accounts of a wondrous, trouble-free, significantly improved Sonos listening experience thanks to the new app.

A substantial number of Sonos users, whether they’re new to Sonos or longtime dwellers in the Sonos universe, have had nothing but disappointment and frustration for months. It has been anything but the ‘unprecedented listening experience’ Sonos assured us was about to land when this app rolled out.

Unless by ‘unprecedented’ they meant ‘disastrously dysfunctional.’

Nor did they say ‘it's going to be a really bumpy road for months… some of you probably are gonna be really ticked off, but give it a few months, we’ll get things working for you someday.’ Sonos overpromised and underdelivered; which is never a good thing.

Ken_Griffiths

@chambolle,

I would need to look back through your posts, but IIRC you mentioned your network setup a while back now and I seem to think that it was perhaps not how I would choose to have my network setup with Sonos, but I have read that many posts here recently that I’m not sure if it was your network I’m thinking of, but either way I’m sure I suggested to you to call into Sonos support and you decided to just sit it out and wait.

So if I do have that correct then there’s not much else I can say, but I have tried to show how things honestly are working here for me, with various screen-capture clips and screenshots etc . It’s not me that’s in denial here. It’s more a case that I’m in a minority, as rarely do people post here when things are working okay for them.

Ken_Griffiths

If using SonosNet, then ensure you’re not wiring any Sonos product to a mesh Satellite Hub, either directly, or indirectly. You might actually find it better to run the Sonos system on your WiFi mesh and forget SonosNet altogether, but that’s a matter for you.

I have TP-Link extenders and Sonos explicitly had me wire the ARC to one of the satellite hubs (partially because I told them wiring to the router was (and is) extremely awkward. If this is a no-no they really ought to have told me. I am over the problems that caused me to contact Sonos some 6 months ago but still have the ARC wired to the satellite hub.

Also you say you are able to play your music on your NAS (I had to buy a new NAS as my old one was smb1) but I can only start play via the Mac controller. The iPhone and iPad apps certainly don’t work for playing My Music

I understand that WiFi extenders (rather than WiFi mesh Hubs) are not officially supported @Stuart_W as shown in the system requirements here…

https://support.sonos.com/en-us/article/sonos-system-requirements

I guess the Support Staff thought SonosNet was therefore the better option, as some extenders can mangle the MAC addresses of network devices attached to an AP. I have a TP-Link AP somewhere in ‘man drawer’ and that definitely never worked well with Sonos, but that’s going back about 7 or 8 years or so.

Stuart_W

World-Class Superstar

If using SonosNet, then ensure you’re not wiring any Sonos product to a mesh Satellite Hub, either directly, or indirectly. You might actually find it better to run the Sonos system on your WiFi mesh and forget SonosNet altogether, but that’s a matter for you.

I have TP-Link extenders and Sonos explicitly had me wire the ARC to one of the satellite hubs (partially because I told them wiring to the router was (and is) extremely awkward. If this is a no-no they really ought to have told me. I am over the problems that caused me to contact Sonos some 6 months ago but still have the ARC wired to the satellite hub.

Also you say you are able to play your music on your NAS (I had to buy a new NAS as my old one was smb1) but I can only start play via the Mac controller. The iPhone and iPad apps certainly don’t work for playing My Music

I understand that WiFi extenders (rather than WiFi mesh Hubs) are not officially supported @Stuart_W as shown in the system requirements here…

https://support.sonos.com/en-us/article/sonos-system-requirements

I guess the Support Staff thought SonosNet was therefore the better option, as some extenders can mangle the MAC addresses of network devices attached to an AP. I have a TP-Link AP somewhere in ‘man drawer’ and that definitely never worked well with Sonos, but that’s going back about 7 or 8 years or so.

Confused.

Sonos clearly thought SonosNet was NOT the best option since they explicitly told me to wire to the TP-Link extender hub (rather than the router which as I said was/is awkward) - why would they tell me to do that if it it isn’t supported!!

NB Are you able to search and play your NAS music from the mobile app as you implied? I don’t think I can yet.

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

Ken_Griffiths

@Stuart_W

Yes, no problems playing from the NAS here. It’s setup as an SMBv2 (Min.) to SMBv3 (Max.) share and works without a problem.

Oh I see what you mean now about wiring your soundbar to your extender - no that’s a strange one on me, is the extender wired back to the router by any chance, rather than wireless. It’s not something I would ever choose to do, personally speaking, so not sure why they had you do that🤔? They have the tools though to perhaps see what may work best with all the hardware you have in situ.

Stuart_W

World-Class Superstar

@Stuart_W

Yes, no problems playing from the NAS here. It’s setup as an SMBv2 (Min.) to SMBv3 (Max.) share and works without a problem.

Oh I see what you mean now about wiring your soundbar to your extender - no that’s a strange one on me, is the extender wired back to the router by any chance, rather than wireless. It’s not something I would ever choose to do, personally speaking, so not sure why they had you do that🤔? They have the tools though to perhaps see what may work best with all the hardware you have in situ.

Re playing music from the NAS. I can play from the NAS and I guess I could play if I scrolled through the folders but as we say here in Blighty “sod that for a game of soldiers”! You’re NOT saying you can search as can still be done on the desktop app?

Yes the TP-Link is wired ( thought not the one that is wired to the ARC obviously!)

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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