Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97138 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

K

kassey22000

Enthusiast II

Hi team,

im hoping Sonos product team, engineering and executive team are in a war room. The number of features not built into this new app is ridiculous I have four devices in our house a number are in bedrooms. The sleep timer is a great example of a staple feature completely forgotten. Something has gone wrong in the company for such a poor role out.

WarRoom? you are the optimist ;-) It’s a 3-day holiday weekend the States. Even Keith’s own website shows him on holiday.

Sonos management knew this was a bug-ridden, premature sub-Alpha level rollout long before they foisted this crap-app on tens of thousands of users who in a day went from a working whole-home-wireless-audio system to a bunch of useless hardware or spending hours upon hours trying to fix what Sonos leadership cravenly, cynically, and arrogantly broke. Not to mention the hours on hold with an off-shore, 3rd party, contracted CS team.

We collectively are the Beta-testers now for Sonos, they knew it, they planned it this way and when we yell, they sometimes fix a few things here or there soon, or in a month or so, or maybe not!

We’ve been hear before, but this time Spence refuses to apologize for messing up our audio systems for a short-term promise to the investment community.

S

SamMon

Lyricist I

New Sonos App feedback

in addition to not being able to create a queue, add to or edit. (Lots of posts about that)

When you have searched for an artist and selected that artist, there is no option to view ‘Albums’ (or any other category)

You have to search again and select music service (in this case Apple) to get a choice of categories (eg ‘Album’)

There needs to be a menu option once the artist has been selected or previously searched.

hope that makes sense

J

JohnG666

Enthusiast II

Even if Sonos do manage to get this new app in a state that is somewhere near as usable as the one it replaced, I will never trust them again.

The way they have treated their loyal customers with both arrogance and ignorance has taught me a final lesson that they believe they can do what they want and we as users do not matter to them. I have forgiven them in the past for promising the earth when S2 was released which made me have to scrap a lot of my Sonos hardware (zp90 x 2, zp120, cr200, cr100) and they never took the S2 software to the level I was expecting. I will not do so again.

I will not be buying any more Sonos products and will just let my current system fade away until it is either all not working or once again Sonos renders it all useless.

A

Adam Hay

Lyricist III

FYI Sonos... I have been waiting a long time for the Headphones and was going to buy some soon after they eventually came out. Now I am not. And unlikely ever to do so as you have let me down badly twice. I do not trust you and am not going not investigate that sort of money into an untrustworthy route.

H

HenriR NL

Enthusiast II

I have read the very scant and lame responses from SONOS about fixing this mess, but I never see mention of the problem of missing playlists. I have about 40 playlists and only 4 appear in the new app (they are still present in the old desktop app and some iOS devices that I fortunately did not update).

I’ve tried to follow this entire thread and several others, and have seen many people having missing playlists so I know I’m not alone - but none of the “coming soon” notes from SONOS ever mention missing playlists, and I haven’t seen any user discussion about any solutions.

Have I missed any discussions/responses/solutions to missing playlists with the new app?

Isn’t it related to the problem of app being incredibly slow (eg reaction to adapting volume, showing the track actually being played and the queue after starting to play an album, showing local library etc etc etc ?) - try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...

H

HenriR NL

Enthusiast II

All this new app business and Sonos’ attitude does look like a legally authorised robbery (still a robbery though), a step by Sonos towards making current hardware obsolete and forcing us to dump them (very sustainable Sonos, and very responsible too) and purchase new hardware that does work with the new software. And pressing Repeat in the Sonos CEO’s office every 3-4 years. Business model, right?

B

beynym

World-Class Superstar

try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...

Tried that, to no avail. My playlists have disappeared altogether in the new app and only Sonos knows if they'll ever resurface. They still exist in my system, for the good old Windows Desktop Controller still shows them.

T

Toolio

Prodigy II

I used to love the Calm Radio Sonos service (I am a paid Calm subscriber). Since the update it has turned into a nightmare. It works sometimes, but not most of the time. Often, the station group and subgroup choices simply won't load. Sometimes the main groups will load but when you choose subgroups nothing appears. Other times, all goes well until you finally get to pick a station to listen to, then the dreaded “something went wrong” message appears. On those rare occasions when you manage to play a station, it will sometimes stop on its own. If you stop a station yourself, and come back to Calm Radio 30 minutes later, you might get the “something went wrong” message again, or the Calm Radio Sonos service might have stopped working entirely for the 10th time that day. Then, if you repeat the same step a dozen times the “something went wrong” message might disappear and be replaced by an actual playing Calm station .

This is a mess. Sonos personnel made it clear in another discussion they are aware of issues with Calm about 10 days ago. Have those issues been resolved? No. But the Sonos status page keeps reporting the Calm Radio service is functioning. Meanwhile, the Calm Radio standalone apps are rock solid.

H

HenriR NL

Enthusiast II

Even if Sonos do manage to get this new app in a state that is somewhere near as usable as the one it replaced, I will never trust them again.

The way they have treated their loyal customers with both arrogance and ignorance has taught me a final lesson that they believe they can do what they want and we as users do not matter to them. I have forgiven them in the past for promising the earth when S2 was released which made me have to scrap a lot of my Sonos hardware (zp90 x 2, zp120, cr200, cr100) and they never took the S2 software to the level I was expecting. I will not do so again.

I will not be buying any more Sonos products and will just let my current system fade away until it is either all not working or once again Sonos renders it all useless.

Mind you, they do take the time and have the nerves to send us e-mails on their ‘Most wanted product ever’ (headphones, freely transaletd from the Dutch) ...

H

HenriR NL

Enthusiast II

try and keep the app open ‘for ages’ and see whether the missing playlists eventually, finally appear in your screen...

Tried that, to no avail. My playlists have disappeared altogether in the new app and only Sonos knows if they'll ever resurface. They still exist in my system, for the good old Windows Desktop Controller still shows them.

Aw…. Then i would not know what's the problem. My playlists are (a) in my own library (itunes, with the music files on a disk connected to my laptop; they appear in the app under Imported playlists), (b) on Spotify (under Your Services >> Spotify >> Your Library >> Playlists) and (c) or in the “Sonos Favorites” (under Playlists). I don't know where your playlists are normally located but in case they are in your own, external library / music collection you may want to try and use the desktop app to set again the location of your music library: delete the cuurent path indicated in the desktop app, and enter it again. I did that at one point - i’m not sure at what point when and what for as I tried many things to somehow get the S2 update to work - and it did bring my own collection (inclusdng playlists) back. (I do not have a clue as to what you could try if your playlists are located elsewhere ). good luck!

Show more replies

Sign up

Login to the community