Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97138 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

O

only_sleeping

Enthusiast II

No Recently Played, No Playlists - BUT got the ad for Sonos Ace. Certainly shows what is important to Sonos Execs.

Came to see if anyone had posted about the adverts on the home screen in the app. It’s like rubbing salt in wound, I can’t believe how tone deaf a move it is. I’ve been an advocate for them for years but I hate the company now.

T

Tod

Contributor I

WTF. Sonos user since the beginning. Now with this new IOS app, I can’t access any of my local playlists? Seriously. No work around … no ability to roll back the app to an older app that allows me to play my many playlists and search my vast local library for a song or an album. You’ve got to be kidding me.

This completely sucks hind teat, Sonos. This can not stand. If so, I will be ditching your damn equipment and go back to playing LPs … all of which are scanned into the system … but no longer useable.

I join the many posters here that feel you Sonos folks have to be crazy as loons to think something like this will stand.

J

J123456

Avid Contributor I

Came to see if anyone had posted about the adverts on the home screen in the app

I didnt keep the new update installed long enough to see this but i could tell from the moment i saw the new home screen screen it was gunna have ads.

A

Aaxelsson

Lyricist I

RE-POSTING: This says it best in IMHO.

Thank you Sonos-Remerson for your posting in another part of the forum:

My feedback… from reading all about this, rather than actually using it. So take it with whatever pinch of salt you like.

I have a (large) S1 system and was close to “modernising” it - buying 2 pairs of Fives and an Arc theatre system. After hearing all the problems and the occasional whimper of “it’s not that bad” - not anymore.

Now, I just don’t want the hassle of going anywhere near this new app. S1 is good because Sonos won’t mess with it. S1 kit is cheap and works and won’t get broken on a whim. I know where all the bodies are buried with it. Ironically, the mishandling of S1 vs S2 _the last time it happened_ has now paid a pretty good dividend. So, thanks for that. You’re not all bad and it shows good decisions can be made when people try.

But - fool me once, shame on you - fool me twice, shame on me.

One of your competitors got my sale on the theatre system. I wouldn’t have an S2 system now if it was free. Because life’s too short for me to waste my time fixing all the mess Sonos made with it. Or worrying that tomorrow when I try to use it, something that worked yesterday doesn’t today. A new system, potentially having hours of hair pulling, forum posts, resets, router changes, prayers etc. etc. Why bother? Who wants that hassle? Plug in another soundbar and it works. Plug an old S1 Connect into it and - hey presto. Plus it won’t get hosed later with a firmware update.

Yes, I’m overly sensitive perhaps compared to other people but I’d rather be listening to my kit than fiddling with it trying to make it work. Especially when it worked just fine yesterday.

Or - worse - explaining to a 4 year old why she cannot listen to Frozen for bedtime. Or woke up to it still playing in the morning… at 4am. Please try that.

I am truly sad for Sonos. I loved your kit (past tense). It’s like a form of organisational self-harm going on.

Sonos competing in home theatre was great - but unlike multi-room audio where Sonos completely dominated, there are a lot of other very good (dare I say, better?) products out there. Consumers have a choice.

I work in technology and despite others moaning here that “it’ll take a month to fix queues!” or something, I know the reality is that the “most important” features (via the telemetry collected) get prioritized and done (usually slower than the promises management make vs reality) while the rest of the shrapnel falls by the wayside once the stink has died down in a few months and is forgotten. That’s just how it works. So I am 100% confident that many broken things on the new app will never be fixed or addressed. It is what it is here and now today - that’s what I base my decisions on, not promises.

I hope Sonos keeps selling products - I really do. They’ve got great hardware (when it works). But Sonos are not going to be selling them to me. Sonos was the peak of good and convenient audio - there isn’t anyone else really the same or like them (I don’t count Bluesound, sorry). Now there is just, well, nobody and I have to make-do with a patchwork quilt of old bits and bobs.

I suspect there were a lot of people (e.g. me) who got 1-2 Sonos speakers, liked them and then went on to build out a full-home system over time. Sonos was really attractive for that. Now, not only are those users abandoned/screwed over but maybe Sonos hopes their new app will attract new users who will start buying 1-2 Sonos speakers/headphones, like them and…

Thanks and good luck to you all - it’s the end of an era and relationship for me

^^^^^^^

Thank you Sonos-Remerson for your post!

For my household we’re into over $10k for our “whole-home-audio-system” we regret NOT staying with S1. Spence may try to play-down this debacle in the latest Verge (softball) interview, but long-term customers (especially who read/post here), know this is the biggest F/U to date and it all goes right to the top! Friends, family, associates, are all up-in-arms that Sonos LIED, then tried to downplay the negative impact, has awful customer service (60-90min + wait times) and still maintains an arrogant ‘let them eat cake’ posture! This burn will last until they clean out the c-suite and hire leaders who don’t ruin companies (Blackberry anyone?).

As a dad to a 2 year old kid, I wonder what competitor you are choosing?

I'm in desperate need of something that is working. I need a system that is future proof and that can handle a simple song queue.

/A Sonos customer since 2012 heading to sell my entire system.

Ps. If anyone is interested in one complete Arc system with one port and three Sonos one in Sweden or the Nordic countries, please give me a ping. I can sell for a really good package price if Sonos don't come up with a solution really soon.

J

J123456

Avid Contributor I

No work around … no ability to roll back the app to an older app that allows me to play my many playlists and search my vast local library for a song or an album. You’ve got to be kidding me.

App updates on IOS are a 1 way trip

G

GC3

Headliner I

Please make the new user interface a more pleasant experience for actual users.

And fix everyone's issues sooner than later...

N

NixxyD

Lyricist I

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

I’m so disappointed in this update. What has happened to the add to queue feature? And the ability to manage the queue? Please can you fix this asap.

B

Bluemax

Lyricist I

Hi team,

im hoping Sonos product team, engineering and executive team are in a war room. The number of features not built into this new app is ridiculous I have four devices in our house a number are in bedrooms. The sleep timer is a great example of a staple feature completely forgotten. Something has gone wrong in the company for such a poor role out.

H

HenriR NL

Enthusiast II

No Recently Played, No Playlists - BUT got the ad for Sonos Ace. Certainly shows what is important to Sonos Execs.

You forgot the add for Roam 2

H

HenriR NL

Enthusiast II

Reaction of the app to increasing of lowering the sound volume or even stopping music is so incredibly, amazingly and irritatingly SLOW that I expect to hear the sound of a 1980s modem any time I try to use it.

Sonos has managed to mess up even the simplest, most basic function of the app. Incredible…

Show more replies

Sign up

Login to the community