The new Sonos Mobile App & Web App

Any news ? what’s the plan now ? When will local library/playlists be playable again ?

My +20’000 tracks preciously recorded, copied, encoded, renamed, folded won’t wait much longer … I’m left with Spotify and online radio and one “bricked” speaker (Roam) and this is ashaming. What I really don’t get it seems PC win version remained more or less ok, they just destoyed the Android (and obviously iOS) apps.

The roadmap is here 

There was a countdown in this email but it's ended early even though the new product isn't due to be launched for another 5 hours!

When Sonos can't even code a countdown timer correctly is it any wonder the new app is such a failure?!

The new app looks great, but it’s functionally terrible!

You can no longer edit the queue. Can’t “play next” can’t reorder the queue or even remove songs in the queue. 
 

what the actual duck?!!!
 

I do not think I have ever seen such a discrepancy in a dialogue of the deaf between, on the one hand, a marketing department going out of its way to praise a heavenly new application and, on the other, the hell that users are going through and no longer know how to make themselves heard. The height of hypocrisy, and one of the finest examples of selling dreams.

The update of the Sonos app is a disaster. The company Sonos would benefit from being more honest and transparent with its customers. The handling of this situation is catastrophic and only inflates the negative buzz around the brand. Sonos would gain so many points in terms of customer service and against other competitors by being more proactive in resolving the various problems it has created itself following the update of this app. Trueplay, which ABSOLUTELY DOES NOT WORK when managing multiple speakers in a surround configuration, is the perfect example ! And yet NO statement notifying this major problem and NO DATE for deploying a fix. SONOS, your loyal customers are watching you handle this disastrous situation, so PLEASE, do not take us for cash cows... do not spit in the face of those who make your reputation!  Act, communicate with your base !!!

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

 

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

 

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

 

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

 

• Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
• Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
• Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
• Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app. 

 

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

 

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

 

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

 

Here you can find the full press release. 

 

 

 

The new Sonos app is a terrible piece of software development that has made my Sonos experience worse in so many ways that I have a hard time understanding why Sonos released it. Clearly this software did not get the testing required.  Issues since installing it:

• Took two tries and some research to re-establish my Sonos network.

• The app is unresponsive at times, or slow to respond at others.  Changing volume on different speakers is one area of slow response or non-response.  Yesterday, I couldn’t turn a set of speakers off with the app so, after multiple tries, my wife turned them off with her phone, which has the older version.

• After struggling to turn Sonos off, it randomly came on without initiation in one room late last night.  My sister, who was visiting, said she had had the same issue with the new app.

•When playing music on multiple speakers in different rooms, one speaker or another will cut out.  Sometimes, the speaker comes back on by itself - at other times, I have to choose the speakers again and “Apply” to re-establish a connection.

•I have a Brennan B2 that is set up as a storage device (NAS)that I could access via Sonos.  I could access this via Sonos on the old app, but this support is gone on the new one.  The Brennan community is not happy with this feature deprecation.

The interface is prettier but the functionality behind it is terrible.  I see that Sonos plans to fix some of these issues, but I don’t understand why the company released such a terrible version before it was ready.  Maybe my Sonos experience will improve as fixes roll-out, but for now my level of Sonos satisfaction has dropped from “Very Satisfied” to “Very Dissatisfied”.

What a surprise (not). It was all about the headphones. It very much looks like Sonos have chosen to trade their existing customer loyalty in order to launch a new product, which I’m guessing requires the new app as a prerequisite. Why on earth didn’t they just make the new app optional? I see the Play Store rating is now down to 1.1. I’m sure that will help sales of the headphones. Good luck.

This is what sonos about the planning (look under ‘available now’ and ‘Coming Soon’…. (And Hope they will indeed fix things up…) 

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

I am sure a lot of loyal Sonos customers who would have eagerly bought the headphones will not now.  No one I know will ever buy a Sonos product unless Sonos somehow redeems themselves soon.   What a disaster of a laiunch and poor or zero response to fix it.