Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97138 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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L

Lee Oliver

Contributor I

Well, what a disaster this app upgrade is. I have been a Sonos user for more than 15 years. I even sold it in a department store in between jobs. I have been getting disenchanted for some time, but this latest release has pushed me over the edge. The app is completely user-unfriendly and I can’t connect to my music on a ReadyNAS. I have had to book in an IT specialist to try and sort this heap of cr@p out so I can actually listen to my music, not stream it. Something that has worked well for a long time now doesn’t. I am tempted to flog the whole lot, so if anyone wants a playbar, spoundbar, varios Play1s, a Play3 and a nearly new Port let me know - I may be open to offers

J

J123456

Avid Contributor I

New App sucks. Won’t load on my android phone and on my samsung tablet it removed my NAS. Anyway of uninstalling and returning to the previous app?

Your on Android so its as easy as uninstall, and install old version from the internet. Install it and set playstore to not auto update.

Forgot to say set the sonos app to not auto update azwell.

P

pjcdyson

Trending Lyricist I

I think we need to arrange a zoom meeting with Ceo@sonos.com 😂😂😂😂

K

kassey22000

Enthusiast II

I’d say, forget it folks - they will not be going back to S2-16.1 ever!

This new crap-app is web-based (cookie/pixel-driven, man-in-the-middle approach) so that Sonos can gleam even more of our user data to sell off.

WE ARE NOT THE CUSTOMER, WE ARE THE PRODUCT!

After wasting more hours of time trying to fix the mess Sonos made with this malware and reading a number of tech and national publications on this debacle, I’ve come to this conclusion (the WaPo article and comments are not happy-making for Sonos).

Just follow the money. Sonos prematurely pushed out a terrible rewrite of the app that controls all of their whole-home wireless audio systems. Why? Because Spence promised new gear that needed new software to support promises made for quarterly earnings + more revenue options.

They claim to care about security with the removal of SMB1 but open us up to any number of web-based security issues and customer data loss with just one successful data breach (gee those never happen to tech companies do they?) There is the potential for the control of your entire Sonos system (large or small) to be in someone else’s hands anywhere in the world.

So, damn the loyal customers who used to be the best sales force/PR Sonos could ever wish for! Damn the horrible inconveniences and time wasted loyal users have to endure. Damn the user security consequences. And damn the damage to the Brand!

As long as the C-suite makes its quarterly bonuses, that's all that matters.

It's supposed to be a wireless home audio system with speakers and amps. Now it's data mining and garbage software company run by the former executive of Blackberry (oh and we know where that ended up).

That’s why there’s no apology from the executives - this was all planned some time ago and the executives have their mega millions to sit on while we struggle to play audio in our homes and business (as promised over and over again by this now terrible company)!

Darth Vader

Lyricist I

Can all those at Sonos who think the app update is a good thing put your hand up?
talk about turn a perfectly good app into trash. Was this even beta tested? Surely not, based on the hopeless UI and workability.
‘Why can’t I even drop a newly searched song into an active playlist? Talk about a backward step.
Why should we as the consumer spend thousands on hardware, only to receive service (not) like this update.
Rubbish.
constant drop outs when trying to pair rooms.
inconsistent sound slider response.
‘why have a sub menu that is essentially a blank page? What gives?

(before anyone suggests troubleshooting - and all the rest, desktop, pc - and Mac, and also exisiting Verisions on iPads all work ok. So, it has to be the ‘new’ better , greater, APP.)

The force is strong with this one….

J

Joe Show

Lyricist II

Add my name to the list of folks who don’t like the new app. I’d like the old interface back on my iPhone please.

M

MarkCA

Trending Lyricist I

How to roll back from Sonos 80 to 16.1 (Android)

From a fellow Sonos forum user, use the steps below. It worked for me and I am back to the previous version. This is for Android users. First remember to uninstall the existing Sonos app from your phone.

“Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.”

UPDATE: You can keep auto updates for all apps except Sonos. Enable auto updates in the settings of the Play Store. Then search for Sonos app inside the Play Store, tap on the three dots in the top right corner, and uncheck the box for "Enable auto updates". Now just the Sonos app won't update automatically. If in the future you'll see multiple app updates available in the Play Store for the apps on your phone, remember to update them individually, and do not tap "Update All". If you update all, that will include the Sonos app, even if you disabled auto app updates for the Sonos app only.

This stopped working today, as app 16.1 now gives a message the an update is REQURIED and will not work.

M

MarkCA

Trending Lyricist I

How to roll back from Sonos 80 to 16.1 (Android)

From a fellow Sonos forum user, use the steps below. It worked for me and I am back to the previous version. This is for Android users. First remember to uninstall the existing Sonos app from your phone.

“Went to apkmirror.com on my phone browser, and downloaded Sonos 16.1 (arm64 v8a). Then opened the download folder and ran the install. (You may have to select the permissions on your phone to allow you to do that). Following install I turned off wi-fi and mobile data, then went to play store and selected do not automatically update apps. Then turned wi-fi and mobile data back on, then ran the app and signed in.”

UPDATE: You can keep auto updates for all apps except Sonos. Enable auto updates in the settings of the Play Store. Then search for Sonos app inside the Play Store, tap on the three dots in the top right corner, and uncheck the box for "Enable auto updates". Now just the Sonos app won't update automatically. If in the future you'll see multiple app updates available in the Play Store for the apps on your phone, remember to update them individually, and do not tap "Update All". If you update all, that will include the Sonos app, even if you disabled auto app updates for the Sonos app only.

Thank you, that works. However, I must consciously choose NOT to update all in Google Play Store, and in the Sonos app NOT to update. You did state that in your post, but the update now is persistent and I must deny. They are forcing the update on me and I must choose NOT to update. But the old app is back and I have features that I like that work as before. Thanks.

This stopped working today, the app v. 16 now says an update is REQUIRED and will not work. I have no control over my $ono$ system which cost me thousands of dollars. New app is a no go as sleep timer and other features are gone. Old app won’t work because $ono$ bricked it.

This is the nicest thing I can say…..these people are idiots.

A

Arcticpollen

Enthusiast II

As I’ve said previously in other threads, I’ve disabled automatic Sonos device firmware updates to stop them blocking me from using the 16.x app on a spare Android phone that I use as a DAP while travelling.
I’m aware that many Sonos users don’t see the value in taking on a Roon subscription but I’ve had one for years and it’s a great platform even taking into account the cost. Roon can stream natively direct to most Sonos devices as well as via Airplay. This means that I can still use my fully indexed Roon library and stream to my Sonos devices from the Roon client. I’m quite happy to freeze my Sonos devices on their current firmware and use this for now. My iOS devices are, unfortunately on version 80 and are of limited use controlling the Sonos kit that I own. Thanks Sonos, you are indeed a bunch of despicable ****wits.

P

Psmallri

Contributor I

Rather dubious about this, especially as the ‘Preview the update’ button in the email did not do so. I just hope that this does not turn out to be the equivalent of ‘New Improved Recipe’ on foodstuffs, which usually signifies disaster!

Amazingly prophetic but still Sonos ignores it’s customers completely

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How to roll back from Sonos 80 to 16.1 (Android)

How to roll back from Sonos 80 to 16.1 (Android)

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