Retired Sonos Staff

News

The new Sonos Mobile App & Web App

Related content:Software

Forum|Forum|2 years ago
April 23, 2024
1674 replies
97138 views

Today we are introducing the most extensive app redesign ever, creating an unprecedented streaming experience that allows listeners to organize their favorite playlists, stations, albums and more from over 100 services on one customizable Home screen.

The new Home screen provides faster access to Sonos system controls with one easy swipe up, making tab to tab jumping a thing of the past. As a leader in sound experience that’s focused on creating a better way to listen, Sonos intentionally redesigned the app on a modern software platform for an easier, faster and better experience that can support more rapid innovation.

The reimagined app supports all existing S2 products and will be available globally through a software update for the S2 mobile app.

100+ streaming services, one Home screen

The redesigned Sonos app prioritizes a listening experience that’s human - allowing you to bring your true favorites front and center and giving you more control to make your streaming experience your own.

Get into your music (and off the app) faster: No need to tap between tabs — the new Home screen serves up all your favorite content and controls, all in one place. Quickly jump back into your recently played, browse libraries and recommendations from your preferred services, and fill your home with music and all the sounds you love.
Customize and curate: Enjoy unparalleled curation by designing your Home screen to reflect how you listen. Pin rows of your favorite content and services; then move, edit, or rearrange them to your liking.
Search every streaming library: Look for an artist, song, podcast, or audiobook across all your preferred streaming apps at once via an easy-to-use search bar that’s always available right on your Home screen.
Elevated system control: Swipe up from the bottom of your Home screen to seamlessly control your entire system and access a visual overview of what’s playing on each of your products, quickly group speakers, and dial in on the perfect volume from anywhere in the app.

Accessible from any modern web browser, a brand new web app allows listeners the same seamless system control as the mobile app.

The Web App will be available alongside the redesigned mobile app on May 7, 2024.

Want to find out more about the new Sonos App? Have a look at the Info Hub section of the community for a complete rundown of the new user interface.

Here you can find the full press release.

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G

GDM001

Lyricist I

This update totally destroyed my entire system. I can only play music on one speaker at a time if at all. Streaming from the Sonos app doesn’t work.

I should have stuck with Bose.

M

Md727

Lyricist I

I had just bought a new roam which will not activate on the new app. Unacceptable Sonos. Do better.

G

GreySongs

Lyricist II

Well, I'm done. New full size HomePods are arriving on Wednesday, at which point I'll be free of Sonos and their latest tire fire.

Best of luck to the rest of you, I hope it gets better, but I know it won't.

V

vilden66

Trending Lyricist I

I am to tired to write about all that is wrong with the new update. Only good thing so far is the lossless airplay feature.

J

J123456

Avid Contributor I

Does this new UI support landscape orientation?

A

Anonymous

Haven't read through the 50+ pages so sorry if this was already asked and answered but I have 2 issues after the Sonos app was updated on my Samsung Galaxy S24 Ultra.

1. When launching the app, it takes anywhere from 10 seconds up to about 1 minute or sometimes even longer before I see my devices and the content. Prior to this, all I see is a message telling me no Sonos products could be found and an option to setup a new system. Then suddenly, the app finds my system and I can start using the app.

2. I keep being informed by my mobile phone where I'm running the Sonos app from I have apps draining my battery by constantly looking for other nearby devices via Bluetooth.

What on earth is going on with the new app and how could these kind of issues slip through the net before the new version was made public and when can we expect to have these issues addressed?

One of the excuses they gave for the update was that 'everyone' complained about the lack of uniformity across platforms i.e., iOS, Android, PC, etc. So to resolve this (a lie) they moved the infrastructure to the web/cloud. Your hardware is for a LAN/WiFi but you now have a controller that has to connect to the internet 1st to access software services (where all the functions have disappeared to as they do not haver server APIs for them). So you have constant delays and misfiring because web apps are connecting to your system (a Local Area Network). That's the muddled initial connection and loss of functions for 1).

For 2) I suspect and have seen suggestions to this affect that the web services look for Bluetooth connections 1st as if they are present it will look like everything is connected. I've seen advice here in the forum and on FB pages to switch to Bluetooth. This is not an answer though as Bluetooth does not have the stability that WiFi does and will not retain the quality.

Call me cynical but moving a software controller fully intended for a LAN/WiFi system to the internet simply reeks of a move to subscription based ownership. So if you don't have a subscription your hardware (speakers, connectors, amps, etc) won't work. But it doesn't alter the fact that they've tried to do something incompatible and if the internet is ever down then your system on WiFi will not work at all.

A

Ayoriver

Avid Contributor I

The loss of Music Library indexing is huge. I was sold on a Sonos Roam because of this feature and was thrilled with how it worked.

I can only guess that this was in favour of a more nimble app since music is so subscription based anyways these days. But I have a music library I’ve been building for many years. And I’m sure I’m far from the only one.

This new version of the app is such a downgrade. Please pay for developers that are able to maintain the functionality that existing customers expect and fix this.

If not, or in the meantime, please at least give us all the option to revert back to the previous version. An easy enough solution that would ease a lot of people’s dissatisfaction.

J

Jayhoov

Lyricist I

New App sucks. Won’t load on my android phone and on my samsung tablet it removed my NAS. Anyway of uninstalling and returning to the previous app? I put a lot of money inter these speakers and I have lost a lot of functionality. WANT THE OLD APP BACK.

J

J123456

Avid Contributor I

New App sucks. Won’t load on my android phone and on my samsung tablet it removed my NAS. Anyway of uninstalling and returning to the previous app?

Your on Android so its as easy as uninstall, and install old version from the internet. Install it and set playstore to not auto update.

P

PBJim

Contributor I

Hello???

Is there anyone at Sonos who ever reads the reviews of the new app?? They are uniformly horrible and, based on my personal experience, completely accurate.

How do you people run a company that produces such abysmal software that is required to operate your extremely expensive speakers and hardware? How long do you expect consumers to continue to tolerate this situation before you’re run out of business?

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